eBay is managing payments
Welcome to the simpler way to sell on eBay
Managing payments provides an enhanced buying and selling experience on eBay, providing sellers one place to sell and get paid, and buyers more ways to pay.
What does it mean for eBay to manage payments?
With eBay managing payments, eBay provides sellers with one place to sell and get paid in one place, and buyers with new ways to pay. Managing payments is essential to enhancing the buying and selling experience on the marketplace.
You can choose to receive payouts of available funds daily or weekly. Regardless of how the buyer pays, payouts are initiated within one business day (Monday through Friday, excluding bank holidays) of confirming the buyer’s payment. While the vast majority of users should receive the money in their account within hours of the payment being initiated, some sellers may experience longer delays due to their bank processing times. Find out more here.
Since 2018, we've managed billions in payments and over 4 million sellers globally have registered for eBay to manage their payments with more joining every day.
eBay will require all sellers to register for eBay to manage their payments in 2021. When you receive a notification from us, we recommend you register before the communicated deadline to avoid any interruption to your account. This process consists of a few simple steps, and once you have registered we will send you further details about how to and take full advantage of our simpler approach to payments. Please make sure you are signed up for emails from eBay.
When eBay manages payments, it is:
Simpler to sell: Checkout is more flexible, with an easier experience for buyers
Simpler to get paid: Payouts are sent directly to your bank account
- Simpler to manage: Operations run smoother, with simplified fees, integrated reporting and streamlined support
If you’ve received a notification to register for eBay to manage your payments, you can register in a few simple steps:
- Verify your information.
- Provide a bank account. You can use an existing account, or open a new one.
- Don’t miss a beat and keep selling!
When eBay is managing your payments, your earnings will be sent to your bank account instead of PayPal. Additionally, all your live listings will be updated to reflect the new ways buyers can pay.
During the registration process you can choose to add a bank account - an existing account, or a new one. Please ensure that the name, address, and business information (if applicable) on your bank account matches the name and information on your eBay account.
Need more information about fees?
Most business sellers can expect to see overall savings on fees*. For information about how fees apply to different categories, click here.
Your data is secure
We will update the information in your eBay account with the information you shared during registration. The information allows us to send your payouts and comply with applicable laws, which help keep eBay a trusted marketplace.
As an additional security measure, eBay also supports two-factor authentication. We highly recommend sellers leverage this additional layer of security. When two-factor authentication is enabled, sellers must authenticate the login credentials associated with their eBay account via SMS or push notifications if they have the eBay app on their iOS or Android device.
Benefits for sellers
Choice: Buyers have more payment options (credit and debit; Apple Pay; Google Pay; PayPal and PayPal Credit). No separate PayPal account required - for buyers or sellers.
Convenience: Access everything you need, all in one place: consolidated fees, customised reports, refunds and returns, and simplified protections. If you use third-party tools, there should be no change to how you use them.
Streamlined operations: Payouts directly into your bank account - you can choose to schedule these daily or weekly. Regardless of how the buyer pays, payouts are initiated within 2 business days (Monday through Friday, excluding bank holidays) of confirming the buyer's payment.
Reporting: Updated reports are available for download and export from Seller Hub. Examples of reports include monthly statements, payout, order and post-transactions reports, and performance insights.
API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
- Exclusive support: Get dedicated, expert Customer Service support during the sign-up process and whenever you need help.
To learn more about new features and enhancements, click here.
Getting paid on eBay
Learn more about how the payout process works. Visit the Help Hub here.
FAQs - eBay managing payments overview
What does it mean when eBay manages payments?
When eBay manages payments, you can sell and get paid in one place, on eBay, and buyers have more ways to pay. You can schedule payouts at a frequency you choose (daily or weekly). Regardless of how the buyer pays, payouts are initiated within 2 business days (Monday through Friday, excluding bank holidays) of confirming the buyer's payment.
Instead of managing relationships with both eBay and PayPal, you can access everything you need on eBay: consolidated fees, customised reports, refunds and returns, and simplified protections.
Is there anything I need to do right now?
When you receive a notification, you will need to register by the communicated deadline. This will ensure your account does not experience any disruptions after the deadline has passed.
Should information from my eBay account match the bank information I provide during registration?
The person or business identified in your eBay seller profile should match the person or business listed as the owner of the bank account you identify when registering to have eBay manage your payments. Make sure that the owner of the bank account matches the name of the seller provided during the registration process. For example, if the business name associated with your bank account is “Joe’s Hobby Shop,” you should use the same business name when you register for eBay to manage your payments.
Why did I not receive an email about eBay managing payments?
If you haven’t received a notification yet, you don’t need to take any action at this time. We are notifying sellers whose current use of features and tools is compatible with eBay managing payments. eBay will require all sellers to register for eBay to manage their payments in 2021.
Do I have to sign up with a new payment provider?
No. When eBay manages your payments, the only relationship is with eBay, not with any third-party payment processors. This applies to both buyers and sellers. You just need to add a bank account to receive your payouts, and buyers would pay like they would on any other e-commerce marketplace.
Are there any restrictions on product categories?
The restrictions on product categories can be found here.
Are charity and donations listings supported?
If I don’t register now, what happens?
Managing payments enhances the buying and selling experience on eBay. eBay will require all sellers to register for eBay to manage their payments in 2021. When you receive a notification, we encourage you to register before the deadline to avoid any account interruption.
If you do not register for eBay to manage your payments by your specified deadline:
- Your ability to manage listings and sell on eBay will be disabled.
- Any live listings (including those with bids and offers) associated with your account will be removed.
Once your account is activated for eBay to manage your payments, your payouts will be sent to your bank account (instead of your PayPal account), all of your listing capabilities will be re-enabled, and you will be able to easily relist your removed listings from your Unsold listings folder.
Please note buyers can still pay with PayPal when eBay manages payments.
FAQs - Privacy and Data Security
How are you protecting my personal and business information?
We protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centres and authorisation controls for data access.
You can find further information on our data security procedures in our Safety Centre.
Buyers are sensitive about sharing payment information. How will their payment information be kept secure?
eBay has adopted physical, technical and operational controls to protect cardholder data and comply with the Payment Card Industry Data Security Standards (PCI DSS). We are currently performing PCI level one compliance at the highest form of security in the payment card industry and buyer payments data is not shared with the seller.
What are you going to do with my information?
The information you provide will allow us to send your payouts and comply with applicable laws, which help keep eBay a trusted marketplace.
FAQs - Fees
What does it mean for my seller fees when eBay manages my payments?
Information about fees charged to sellers that have their payments managed by eBay may be found here. eBay charges an updated final value fee when your item sells.* The final value fee consists of a variable category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.
Your final value fee and other eBay selling fees and expenses (such as insertion fees, Promoted Listings, listing upgrades, and Shop subscription fees) will be deducted from your earnings, and the rest paid out to your bank account. In general, the variable portion of the final value fee is returned to you in the event of a refund or cancellation, and we retain only the per order fee. Most business sellers can expect to see overall savings.**
In addition to the final value fee being deducted at the time of sale, your other eBay selling fees and expenses will also be collected from your earnings.
- If your earnings are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account).
- Examples of eBay selling fees include but are not limited to: insertion fees, Promoted Listings, listing upgrades, and Shop subscription fees.
You may find information on fees and expenses via the reports functionality in the Reports section in Seller Hub or My eBay.
*Additional fees, such as listing fees, may apply.
**Savings are based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (without any 3rd party processing fees).
Will I still receive a monthly invoice?
When eBay manages your payments you will receive a monthly invoice in a new format, but depending on your monthly invoice date, you may continue to receive invoices in the old format for the two months after your account is activated. You must still pay any outstanding amounts that are reflected on invoices that you receive during this time. Charges will not be duplicated.
Why is VAT not included in the Final Value Fee?
eBay business seller rates have always been communicated exclusive of VAT and managed payments communications have been consistent with that approach. We have included a footnote on all fees pages communicating that the final value fee is exclusive of VAT.
FAQs - Payouts
When and how will I receive my payouts?
Payouts are initiated within 2 business days (Monday through Friday, excluding bank holidays) of confirming the buyer’s payment. Once a payout is initiated, funds will be available in your bank account per normal bank processing times, typically within 0-4 business days.
eBay deducts fees and expenses related to your sales from your funds prior to payout. Examples of eBay selling fees include but are not limited to: insertion fees, Promoted listings, listing upgrades, and Shop subscription fees.
You will find details of your payouts, including all related fees and expenses, in the Reports section in Seller Hub.
If you choose to receive payouts daily, eBay sends payouts of available funds to your bank within 2 business days of confirming the buyer’s payment. In the event of a bank holiday, eBay will make the payout on the following business day.
If you choose to receive payouts weekly, payouts of available funds are sent to your bank on Tuesdays. If a Tuesday falls on a bank holiday, the payout will be made on the following business day.
Once payouts are sent, your bank will generally take 0-4 additional business days to make the funds from these payouts available to you. Watch a short video on payouts here.
Note: eBay selling fees and expenses related to your sales are deducted from your funds prior to payout. Examples of eBay selling fees include but are not limited to insertion fees, Promoted Listings, listing upgrades, and Shop subscription fees.
Do I need a bank account to receive payouts?
Yes, payouts are sent directly to your bank account when eBay manages payments. During the registration process you can choose to add a bank account - an existing account, or a new one.
Why are payouts still going to PayPal after eBay begins to manage my payments?
If a buyer has committed to a listing (i.e. listing has an accepted offer, active bid, or the buyer has committed to buy the item) before eBay manages payments on your account, PayPal will process the transaction and you will receive payment for that item in your PayPal account.
This is to ensure buyers have a consistent payment experience from start to finish. Moving forward, sales from your other existing listings or newly-created listings will be paid out directly to your bank account, not your PayPal account.
Can my payouts be sent via direct deposit to PayPal accounts?
PayPal direct deposit accounts are not compatible with eBay managing payments at this time. When eBay manages payment, you must link a bank account (not a PayPal routing number) to receive your payouts. Please make sure you provide only a bank account, where the name, address, and business information (if applicable) on the bank account matches the name and information provided to eBay.
FAQs - Current forms of payment
What payment methods are supported when eBay manages payments?
Buyers can purchase with credit and debit cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.
FAQs - Buyer Experience
What do buyers experience when eBay manages payments?
When eBay manages payments, buyers can use a variety of payment methods such as credit and debit cards, Apple Pay, Google Pay, PayPal, and PayPal Credit. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.
FAQs - Listings
Will I need to update my listings after eBay starts managing my payments?
No. When eBay manages your payments, all of your existing listings* will be updated and will reflect the different ways buyers can pay.
Please refrain from specifying preferred payment methods in your listings. For more information, see our listing policies.
*Any listings that violate our listing policies will be ended.
FAQs - International Selling
How does international selling work?
If you offer to ship internationally, your listings may surface in buyer searches on supported international eBay sites. You may also limit the countries you ship to by selecting specific regions in your listing settings.
You may create listings on select eBay sites outside of the United Kingdom, such as the United States (www.ebay.com), Germany (www.ebay.de), and Canada (www.ebay.ca). Your earnings for these sales will be disbursed to you in GBP.
Can buyers from outside of the United Kingdom purchase from me when eBay manages my payments?
Most non-UK buyers can shop and pay on the ebay.co.uk site as they do today. In most cases, the non-UK buyer can pay using their locally supported forms of payment.
FAQs - Shipping
Is the Global Shipping Programme currently supported when eBay manages payments?
Yes. You can easily ship internationally with our Global Shipping Programme, which takes care of customers’ taxes, and import/export fees for you.
How will I know what our monthly and annual shipping expenses are?
Sellers can view shipping costs for each transaction through the reporting functionality. The costs are also noted in the downloadable CSV and PDF files.
Can I offer shipping discounts for multi-item orders?
You can offer shipping discounts to customers who purchase multiple items from you. To do this, first activate the Combined shipping option. You can then set up rules that automatically apply to shipping costs when a buyer purchases multiple items.
FAQs - Third-party Tools
I use third-party tools to manage my business. Will these integrations still work when eBay manages my payments?
If you use third-party tools that integrate with eBay APIs to manage your listing, inventory, and order management activities, to reconcile finances, or issuing refunds, there should be no change in how you use those tools when eBay manages your payments. Please contact your individual third-party provider regarding questions specific to their service offerings.
Will I need to modify my eBay API integrations to accept these payments?
If you are directly integrated with eBay APIs or MIP, you may need to make updates to get new payments data and functionality. You will need to integrate the Finance API to get payout details. Learn more about the eBay payments API in our developers program portal.
Can I use PayPal Working Capital (PPWC)?
We want to ensure your transition to eBay managing payments is as smooth as possible. Once your account is enabled for eBay managed payments, you may need to take additional steps to repay your PayPal Working Capital advance.
When eBay manages payments, your eBay sales are no longer visible to PayPal. If you’re a PayPal Working Capital customer, this means that even when PayPal is included as a checkout option, PayPal will no longer be able to see your eBay sales or be able to deduct automatic repayments from them.
PayPal has a number of free and easy solutions to help you manage your PayPal Working Capital advance repayments. To ensure your obligations are fulfilled, please visit paypal.com/gb/workingcapital/FAQ to understand the actions you should take.
If you have more questions on working capital loans, please provide us with some more information here and we’ll be in touch to discuss the options available for you.
What are my options for working capital?
Many options for working capital loans and business financing solutions are available that are compatible with eBay managing payments. If you have existing business loans, including PayPal Working Capital, you can still register for eBay to manage your payments.
Consider using Capital for eBay Business Sellers. Through this program, sellers can get access to flexible financing to get the extra working capital your business needs. Learn more here.
YouLend Limited and affiliates provide financing for Capital for eBay Business Sellers. eBay Marketplaces GmbH is authorised and regulated by the Financial Conduct Authority for credit broking (with firm reference number 687446). Capital for eBay Business Sellers is not regulated by the Financial Conduct Authority and eBay Marketplaces GmbH is not carrying on credit broking for which it is authorised and regulated by the Financial Conduct Authority in relation to Capital for eBay Business Sellers. eBay UK Limited, an eBay affiliate, may receive commission for this service. YouLend terms and conditions apply.
FAQs - Seller Protections & Buyer Requests
Will I be eligible for seller protections?
Yes, as long as your account is in good standing with eBay, you are eligible for seller protections. Seller protections from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about the eBay Seller Protections Policy.
How will claims, refunds, and returns work?
When eBay manages your payments, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.
eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Centre for most situations. Buyers can request refunds by cancelling an order, making a return or filing an eBay Money Back guarantee claim. They may also choose to directly file claims or disputes with the financial institution.
You will have access to all refund requests via eBay Resolution Centre. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.
We will deduct expenses resulting from refunds, claims or disputes directly from your earnings. If your earnings are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account) within 14 days. You can find more information about claims, refunds, and returns after you log into the Help Hub.
What are payment disputes?
Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. eBay will provide access to these externally filed requests via eBay Resolution Centre. Learn how to handle payment disputes & qualify for seller protections here.
How are PayPal Buyer Protection disputes handled on eBay?
A payment dispute is created on eBay when a buyer initiates a PayPal Buyer Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution. Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund.
If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee claims, open order cancellations, or return requests for the same transaction are immediately closed. If it is with a financial institution, the final outcome of the payment dispute is decided by the financial institution. Sellers may qualify for protections if they follow the guidelines provided in the Help Hub.
How do I issue a refund or partial refund to a buyer?
You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction, just follow these simple steps.