Choose how to receive payment

Making it easy for your customers to pay you quickly is crucial to the smooth running of your business.

You can specify how you want to be paid when you create a listing or by creating a payment policy in My eBay.

Most of the time, as long as your PayPal account is linked to your eBay account, everything should run smoothly. It’s also worth taking a moment to review your preferences to make sure all is tailored to suit your needs.

 

PayPal

All eBay sellers must offer PayPal as a payment option on their listings, with the exception of a few categories.

Make sure the correct PayPal account is linked to your eBay account, especially if your PayPal email address is different to the email address for your eBay account.

 

Credit card payments

The easiest way to accept credit card payments is via PayPal. As long as you have a PayPal account, you don’t need to do anything extra and your buyers don’t necessarily need a PayPal account - they enter their credit card details at checkout, PayPal processes the payment and you receive the money in your PayPal account.

You can also accept direct credit card payments as long as your business can process them. Your buyer will give you their credit card details by phone or email, and you will need to process the payment outside of eBay.

 

Additional payment methods

It’s increasingly uncommon for buyers to want to pay via cheque or postal order, but you can still choose whether you want to accept them as payment methods or not. 

If a buyer chooses to pay by cheque or postal order, they will post it to you as payment after the sale is confirmed. Once you receive the cheque or postal order, pay it into your bank account and only post the item once the funds have cleared.

You can also choose cash as a payment method if you list your item for collection in person.

 

Create a payment policy

Save time by adding your preferred postage, payment and returns options to business policies that you can apply to your listings.

Read our business policies guide to get started.

 

Payment preferences

You can change your Payment from buyers settings at My eBay > Account > Site Preferences > Payment from buyers.

Most sellers won’t need to change much here, if anything at all. However, it could be worth a check to make sure these options are set to how you need them:

  • Use checkout: Checkout makes it easy for buyers to pay you via the Pay now button once the sale is confirmed. We recommend you switch this on.
  • Offer PayPal on my listings.
  • Display ‘PayPal Preferred’ on my listings: Use this option if you include multiple payment options on your listings, but would prefer buyers to pay via PayPal.
  • Include my items when buyers pay all their sellers at once using PayPal.
  • Use this payment address: This is where you'd like buyers to send payments for items you sell. It will only be displayed to winning bidders or buyers if you accept payments by mail.

 

Special instructions

At My eBay > Account > Site Preferences > Manage communications with buyers you can decide whether or not your buyers can provide special instructions when they send payment. For example, they may ask you to address the package to a different person, if it is a gift.

You can disable this option if you’re selling lots of items or if you have automated operations, and are not able to make adjustments to orders before they are dispatched.