Welcome to the simpler way to sell on eBay
eBay is managing payments
Managed payments supports an enhanced buying and selling experience on eBay, providing sellers one place to sell and get paid, and buyers more ways to pay.
What is managed payments?
Managing payments enhances the buying and selling experience on eBay providing sellers with one place to sell and get paid and provides buyers with more ways to pay. We’ve managed billions in payments for thousands of sellers since 2018. Sellers who have been identified as using eBay features and tools that are compatible with managed payments will continue to be notified to join in phases.
Please make sure you are signed up for emails from eBay. eBay will manage payments for most of its marketplace sellers by 2021, and all sellers will eventually be required to have eBay manage their payments in order to sell on the marketplace.
Simpler to sell: Checkout is more flexible, with an easier experience for buyers
Simpler to get paid: Payouts are automatic, sent directly to your bank account
- Simpler to manage: Operations run smoother, with simplified fees, integrated reporting and streamlined support
Benefits for sellers
Choice: Buyers have more payment options (credit and debit; Apple Pay; Google Pay; PayPal and PayPal Credit). No separate PayPal account required - for buyers or sellers.
Convenience: Access everything you need, all in one place: consolidated fees, customised reports, refunds and returns, labels, and simplified protection. If you use third-party tools, there should be no change to how you use them.
Streamlined operations: Payouts directly into your bank account - you can choose to schedule these daily as funds are available, or weekly. Regardless of how the buyer pays, payouts are consistently initiated within 2 business days of order confirmation and you get unique order numbers for ease of reconciliation.
Expanded reach: Easily ship internationally with the Global Shipping Programme, which handles customs, taxes, and import/export fees for you.
Reporting: Updated reports available for download and export from Seller Hub. Examples of reports include monthly statements, payout, order and post-transactions reports, and performance insights.
API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
- Exclusive support: Get dedicated, expert Customer Service support during the sign-up process and whenever you need help.
Getting paid on eBay
Learn more about what you need to provide and how the payout process works. Visit the Help Hub here, or search for the article titled “How payouts work on managed payments".
If you’ve received a notification to register for managed payments, you can register in a few simple steps:
- Verify your information
- Provide a bank account. You can use an existing account, or open a new one.
- Don’t miss a beat and keep selling!
Once you register, nothing will change until eBay activates your account. We will notify you of your activation date in advance, and will be sharing more information about the change, how it will benefit your business, and how to take full advantage of our new, simpler approach to payments.
During the registration process you can choose to add any bank account - an existing account, or a new one. Please ensure that the name, address, and business information (if applicable) on your bank account matches the name and information on your eBay account.
eBay will manage payments for most of its marketplace sellers by 2021, and all sellers will eventually be required to have eBay manage their payments in order to sell on the marketplace. Watch a brief video on registering here, or learn more on the Help Hub. If you still have questions, you can request a call from one of our Customer Service team members there.
Need more information about fees?
Your data is secure
All of the information shared during registration allows us to send your payouts and comply with global regulations, which helps keep eBay a trusted marketplace.
As an additional security measure, eBay also supports two-factor authentication. We highly recommend sellers leverage this additional layer of security. When two-factor authentication is enabled, sellers must authenticate the login credentials associated with their eBay account via SMS or push notifications if they have the eBay app on their iOS or Android device.
FAQs - Managed payments overview
What does it mean when eBay manages payments?
When eBay manages payments, you can sell and get paid in one place, on eBay, and buyers have more ways to pay. You can schedule payouts at a frequency you choose (daily, as funds are available, or weekly). Regardless of how the buyer pays, payouts are consistently initiated Monday through Friday, within 2 business days of order confirmation.
Instead of managing relationships with both eBay and PayPal, you can access everything you need on eBay: consolidated fees, customised reports, refunds and returns, labels, and simplified protections.
Is there anything I need to do right now?
If you receive a notification, you will need to register by the communicated deadline. This will ensure your business does not experience any disruptions after the deadline has passed.
What information has to match between my eBay registration and bank account registration?
The bank account owner and the person or business identified in your eBay seller profile must match on your managed payments registration. Make sure that the owner of the bank account matches the name of the seller provided during the registration process. For example, if the business name associated with your bank account is “Joe’s Hobby Shop,” you should use the same business name when you register for managed payments.
Why did I not receive an email about managed payments?
If you haven’t received a notification yet, you don’t need to take any action at this time. We are notifying sellers whose current use of features and tools is compatible with managed payments.
eBay will manage payments for most of its marketplace sellers by 2021, and all sellers will eventually be required to have eBay manage their payments in order to sell on the marketplace.
Do I have to sign up with a new payment provider?
No. When eBay manages your payments, the only relationship is with eBay, not with any third-party payment processors. This applies to both buyers and sellers. You just need to add a bank account to receive your payouts, and buyers would pay like they would on any other e-commerce marketplace.
Will there be any restrictions on product categories?
eBay sellers that frequently list in restricted categories will not be activated for managed payments until these categories are compatible, but you may still be required to register for managed payments. We will continue to support sellers through the expansion of managed payments and are working to expand the types of items allowed by sellers in managed payments through 2021.
Are charity and donations listings supported?
If I don’t register now, what happens?
Managed payments enhances the buying and selling experience on eBay. eBay will manage payments for most of its marketplace sellers by 2021, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay. If you receive a notification, we encourage you to register before the deadline to avoid any business interruption.
Registration allows you to get your business ready early for managed payments. You can register in a few simple steps, including verifying your business information and providing a bank account. You will be able to track your registration progress on the Payments tab in Seller Hub.
FAQs - Privacy and Data Security
How are you protecting my personal and business information?
We protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centres and authorisation controls for data access.
You can find further information on our data security procedures in our Safety Centre.
Buyers are sensitive about sharing payment information. How will their payments information be kept secure?
eBay has adopted physical, technical and operational controls to protect cardholder data and comply with the Payment Card Industry Data Security Standards (PCI DSS). We are currently performing PCI level one compliance at the highest form of security in the payment card industry and buyer payments data is not shared with the seller.
What are you going to do with my information?
The information you provide will allow us to send your payouts and comply with global regulations, which helps keep eBay a trusted marketplace.
FAQs - Fees
What does it mean for my seller fees when eBay manages my payments?
Information about fees charged to managed payments sellers may be found here. eBay charges one updated final value fee when your item sells. The final value fee consists of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.
- Your final value fee will be automatically deducted from your sales proceeds, and the rest paid out to your bank account. In general, the variable portion of the final value fee is returned to you in the event of a refund or cancellation, and we retain only the per order fee.
- You will receive a simpler invoice, and with all of your fees in one place reconciliation will be easier. Most sellers can expect to see overall savings.* Learn more on our fees page here, and watch our short video here.
*Savings are based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (without any 3rd party processing fees).
Will I still receive a monthly invoice?
All fees will be reflected on your monthly invoice. Order-related fees like the final value fee will be deducted from your available funds, other fees are currently still charged to your payment method on file. For the fees that you are invoiced for, you can choose to pay in the same manner you do today which includes paying by bank account, credit or debit cards, or PayPal.
Why is VAT not included in the Final Value Fee?
eBay business seller rates have always been communicated exclusive of VAT and managed payments communications have been consistent with that approach. We have included a footnote on all fees pages communicating that the final value fee is exclusive of VAT.
FAQs - Payouts
When and how will I receive my payouts?
When eBay manages payments, payouts are sent directly into your bank account. You can choose to schedule these daily as funds are available, or weekly. Regardless of how the buyer pays, payouts are consistently initiated Monday through Friday, within 2 business days of order confirmation. Once a payout is initiated, funds will be available in your bank account per normal bank processing times, typically within 1-4 business days. Watch a short video on payouts here.
Do I need a bank account to receive payouts?
Yes, payouts are sent directly to your bank account when eBay manages payments. During the registration process you can choose to add any bank account - an existing account, or a new one.
Does managed payments support direct deposit to PayPal accounts?
PayPal direct deposit accounts are not compatible with managed payments at this time. Sellers enabled for managed payments must link a bank account (not a PayPal routing number) to receive their payouts. Please make sure you provide only a bank account, where the name, address, and business information (if applicable) on the bank account matches the name and information provided to eBay.
FAQs - Current forms of payment
What payment methods are supported when eBay manages payments?
Buyers can purchase with credit and debit cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.
FAQs - Buyer Experience
What do buyers experience with managed payments?
When eBay manages your payments, buyers can use a variety of payment methods such as credit and debit cards, Apple Pay, Google Pay, PayPal, and PayPal Credit. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.
FAQs - Listings
Will I need to update my listings after signing up for managed payments?
No. When eBay manages your payments, all of your existing listings* will be automatically updated and will reflect the different ways buyers can pay.
Note that as a managed payments seller, your listings are automatically updated to reflect all the ways buyers can pay. Please refrain from specifying preferred payment methods in your listings. For more information, see our listing policies.
*Any listings that violate our listing policies or are in restricted categories not supported by managed payments will be automatically ended upon activation.
FAQs - International Selling
How does international selling work?
If you offer to ship internationally, your listings will surface in buyer searches on supported international eBay sites. You may also limit the countries you ship to by selecting specific regions in your listing settings.
You may create listings on select eBay sites outside of the United Kingdom, such as the United States (www.ebay.com), Germany (www.ebay.de), and Canada (www.ebay.ca). Your earnings for these sales will be disbursed to you in GBP. We will continue to expand international selling to more countries in the coming months.
For more details on international selling on eBay, click here. Additional fees will apply if either the buyer's registered address or the delivery address for the item is located outside of the United Kingdom.
Can buyers from outside of the United Kingdom purchase from me after I am activated for managed payments?
Most non-UK buyers can shop and pay on the ebay.co.uk site as they do today. If they are buying from participating UK-based managed payments sellers, in most cases, the non-UK buyer can pay using their locally supported forms of payment.
FAQs - Shipping
Is the Global Shipping Programme currently supported in managed payments?
Yes. You can easily ship internationally with our Global Shipping Programme, which takes care of customers’ taxes, and import/export fees for you.
How will I know what our monthly and annual shipping expenses are?
Sellers can view shipping costs for each transaction through the reporting functionality. The costs are also noted in the downloadable CSV and PDF files.
FAQs - Third-party Tools
I use third-party tools to manage my business. Will these integrations still work under managed payments?
If you use third-party tools that integrate with eBay APIs to manage your listing, inventory, and order management activities, to reconcile finances, or issuing refunds, there should be no change in how you use those tools when you enable managed payments. Please contact your individual third-party provider regarding questions specific to their service offerings.
Will I need to modify my eBay API integrations to accept these payments?
If you are directly integrated with eBay APIs or MIP, you may need to make updates to get new payments data and functionality. You will need to integrate the Finance API to get payout details. Learn more about the managed payments API in our developers program portal.
What bookkeeping software is supported by managed payments?
If you use Xero, QuickBooks Online, or Sage Business Accounting, you can sync your reports via OneSaas, an integration platform. Sign up for OneSaas now and you'll receive a lifetime 20% off exclusive eBay discount on any OneSaas subscription package, with a free 7-day trial.
Can I use PayPal Working Capital (PPWC)?
We want to ensure your transition to managed payments is as smooth as possible. Once your account is enabled for eBay managed payments, you may need to take additional steps to repay your PayPal Working Capital advance.
When eBay manages payments, your eBay sales are no longer visible to PayPal. If you’re a PayPal Working Capital customer, this means that even when PayPal is included as a checkout option, PayPal will no longer be able to see your eBay sales or be able to deduct automatic repayments from them.
PayPal has a number of free and easy solutions to help you manage your PayPal Working Capital advance repayments. To ensure your obligations are fulfilled, please visit paypal.com/gb/workingcapital/FAQ to understand the actions you should take.
If you have more questions on working capital loans, please provide us with some more information here and we’ll be in touch to discuss the options available for you.
What are my options for working capital loans? Can I still use PayPal Working Capital?
Many options for working capital loans and business financing solutions are available that are compatible with eBay managed payments. If you have existing business loans, including PayPal Working Capital, you can still register for managed payments with eBay.
Consider using eBay Business Capital provided by Asto.
eBay Business Capital provided by Asto can offer you a simple option to get the extra working capital your business needs. Apply online to access from £150 to £150,000 on your terms.
Access to a no obligation credit limit
Decide when and how much you want to borrow up to your credit limit, knowing you can have the cash in your account in minutes
Set your term length, choose the repayment term that suits your business, from 6 to 12 months, and see the interest costs for your loan
18.9% APR representative
Learn more here (toggle on “Business”)
FAQs - Seller Protection & Buyer Requests
Will I have seller protection?
Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about the eBay Seller Protection Policy.
How will claims, refunds, and returns work?
As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.
eBay will offer buyers the option to submit disputes and claims through the eBay Resolution Centre for most situations. Buyers can request refunds by canceling an order, making a return or filing an eBay Money Back guarantee claim. They may also choose to directly file claims or disputes with the financial institution.
You will have access to all refund requests via eBay Resolution Centre. By centralizing resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.
We will deduct expenses resulting from refunds, claims or disputes directly from your funds awaiting payout. If your funds awaiting payout are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account) within 14 days. If you are a managed payments seller, you can find more information about claims, refunds, and returns after you log into the Help Hub.
What are payment disputes?
Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. eBay will provide access to these externally filed requests via eBay Resolution center. Learn how to handle payment disputes & qualify for seller protection here.
How are PayPal Buyer Protection disputes handled on eBay?
A payment dispute is created on eBay when a buyer initiates a PayPal Buyer Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution. Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund.
If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee (eMBG) claims, open order cancellations, or return requests for the same transaction are immediately closed. If it is with a financial institution, the final outcome of the payment dispute is decided by the financial institution. Sellers may qualify for protections if they follow the guidelines provided in the Handling payment disputes as a managed payments seller help page.