eBay Premium Service

Premium Service badge may attract more buyers and boost conversion

The benefits

Listings with a Premium Service badge may attract more buyers and boost conversion, and we also reward sellers who uphold the highest delivery standards in our marketplace. Benefits of using eBay Premium Service include:

  • Maximum visibility in Best Match search results
  • 10% discount on final value fees on eBay.co.uk or eBay.ie
    • For managed payments sellers, the discount applies to the Final value fee which is calculated on the total amount of the sale, including postage. The discount does not apply to the fixed charge per order portion of the final value fee. Learn more about managed payments fees here.
    • For non-managed payments sellers, the discount is applied to the portion of the Final value fee calculated on the item price only, not including postage.

Adding Premium Service to your listings

eBay Premium Service is only available for use by eBay Top-rated Sellers. You can find out how to reach eBay Top-rated Seller status here.

To qualify for eBay Premium Service, listings must:

  • Offer a free domestic delivery option within 3 working days.
  • Offer an express delivery option within 2 working days for no more than £10.
  • For items over £20, all of the delivery services must be designated tracked services and valid tracking must be uploaded within the dispatch time (this includes auction-style listings and Best Offers where the final price is over £20).


Name Since 1 July 2018
Seller type eBay Top-rated Seller
Seller registration address UK
Returns 30 days or better
Shipping option 1 Free domestic delivery within 3 working days
Shipping Option 2
Delivery within 2 working days for no more than £10
Tracking
Listings have tracked delivery services and a valid tracking number is uploaded within the dispatch time for all items >£20

Royal mail services

Royal Mail 2nd Class and Royal Mail 1st Class

You can send items via the Royal Mail and offer eBay Premium Service. If you are currently listing with Royal Mail 2nd Class (2 to 3 working days) or Royal Mail 1st Class (1 to 2 working days) then you must amend your listing to ensure you still qualify for eBay Premium Service.


Service Type
Prev. Delivery Service
New Delivery Service
Premium Service eligibility?
Economy services
Royal Mail 2nd Class (2 to 3 working days)
Royal Mail 2nd Class Letter / Large Letter (2 to 3 working days)
Not if item is above £20 - upgrade to a tracked service
Economy services
Royal Mail 2nd Class (2 to 3 working days)
Royal Mail 2nd Class Parcel (2 to 3 working days)
Yes
Standard services
Royal Mail 1st Class (1 to 2 working days)
Royal Mail 1st Class Letter / Large Letter (1 to 2 working days)
Not if item is above £20 - upgrade to a tracked service
Standard services
Royal Mail 1st Class (1 to 2 working days)
Royal Mail 1st Class Parcel (1 to 2 working days)
Yes


Parcels sent with these services will qualify for the eBay Premium Service. Letter and Large Letter items over the value of £20 sent with Royal Mail 1st Class or Royal Mail 2nd Class are not eligible as Royal Mail do not provide delivery confirmation for these services.

You could upgrade to a tracked service to qualify for eBay Premium Service if you send a Letter or Large Letter item. Please change the postage service at listing level to accurately reflect the service you intend to use.

Royal Mail 48 and Royal Mail 24

Unless you’re using Despatch Manager Online (DMO), there is no change required for listings with Royal Mail 48 (2 to 3 working days) and Royal Mail 24 (1 to 2 working days). Royal Mail doesn’t provide a delivery confirmation for this service through DMO. Sellers are advised to contact Royal Mail 'Click and Drop' support on clickanddropsupport@royalmail.com for assistance.


Eligibility of delivery services

We know that buyers value tracked postage to follow exactly where their purchase is, and this is why tracking forms part of the Premium Service qualification criteria.

To outline which of all the delivery services possible on eBay.co.uk are tracked or untracked, you’ll find a breakdown below:

Tracked


Service Type
Service Name
Economy services
Collect+ Economy Tracked
Economy services
Hermes Tracked
Economy services
Royal Mail 2nd Class Parcel
Economy services
Royal Mail 2nd Class Signed For
Economy services
Royal Mail Tracked 48
Economy services
Royal Mail 48
Economy services
eBay delivery - Packlink 3-5 days
Economy services
Other Courier 3 days
Standard services
Royal Mail 1st Class Parcel
Standard services
Royal Mail 1st Class Signed For
Standard services
Royal Mail Tracked 24
Standard services
Royal Mail 24
Standard services
Collect+ Standard
Standard services
Parcelforce 48
Standard services
Yodel 48
Standard services
DPD Two Day
Standard services
bPost International Parcel
Standard services
eBay delivery - Packlink 2 days
Standard services
Other 48 Hour Courier
Express services
Royal Mail Special Delivery (TM) 1:00 pm
Express services
Royal Mail Special Delivery (TM) 9:00 am
Express services
Parcelforce 24
Express services
Yodel 24
Express services
UPS Next Day
Express services
UPS Adult Signature Required
Express services
DPD Next Day
Express services
eBay delivery - Packlink 1 day
Express services
Other 24 Hour Courier
Other services
DHL Express Worldwide
Other services
FedEx International Economy
Other services
TNT International Express
Other services
Tracked delivery from outside UK

Not tracked


Service Type
Service Name
Economy services
Royal Mail 2nd Class Letter / Large Letter
Economy services
Other Courier 5 days
Economy services
Other Courier (3 to 5 days)
Standard services
Royal Mail 1st Class Letter / Large Letter
Other services
Economy Delivery from outside UK
Other services
Economy Shipping from China/Hong Kong/Taiwan to worldwide
Other services
Standard Delivery from outside UK with Royal Mail
Other services
Standard Delivery from outside UK
Other services
MiniPak from outside UK
Other services
TrakPak from outside UK
Other services
Standard Shipping from China/Hong Kong/Taiwan to worldwide (7 to 19 business days)
Other services
Express Delivery from outside UK
Other services
Expedited Shipping from China/Hong Kong/Taiwan to worldwide (2 to 7 business days)


Exceptions to requirements for discount eligibility

Listings in the following categories must meet all of the eBay Premium Service qualification criteria listed above, but don't have to accept returns:

  • Bullion/Bars > Silver Bullion
  • Bullion/Bars > Gold Bullion
  • Bullion/Bars > Palladium Bullion
  • Bullion/Bars > Platinum Bullion
  • Business, Office & Industrial
  • Pet Supplies > Birds > Food/Seed
  • Pet Supplies > Cat Supplies > Cat Food
  • Pet Supplies > Dog Supplies > Dog Food
  • Pet Supplies > Fish & Aquariums > Coral & Live Rock
  • Pet Supplies > Fish & Aquariums > Food
  • Pet Supplies > Fish & Aquariums > Live Fish
  • Pet Supplies > Fish & Aquariums > Live Invertebrates
  • Pet Supplies > Fish & Aquariums > Live Plants
  • Pet Supplies > Small Animal Supplies > Food
  • Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait
  • Garden & Patio > Plants, Seeds & Bulbs
  • Home & Garden > Food & Drink

The retail map is constantly shifting, but by offering the most competitive delivery options, you can keep people coming back for your products.