The Seller Protection Team works behind the scenes to make eBay a fair and safe marketplace.
Seller Protection at eBay
We know that protection is important to you when selling online and when you deliver on your service promises. We protect sellers from abusive buyer behavior and from events that are beyond their control.
Premium protection for businesses
Top-rated Sellers can avail of enhanced protections for delivering premium services to their buyers. All Top-rated Seller who offer minimum 30-day returns are eligible for premium protection.
Seller standards are a way to reward sellers providing the best customer service. The metrics for deciding sellers' levels are based on what we know will create great selling and buying experiences.