Updates to how you manage your payments

What you need to know

• eBay will manage payments for most business sellers in 2020, and by 2021 eBay will manage payments for a majority of its marketplace sellers. Please make sure you have signed up for emails from eBay.
• If you are not currently activated for managed payments, we will send notifications via email and Message Center when your current use of features and tools is compatible with managed payments. If you haven’t received a notification yet to register for managed payments, there is no other action required at this time. 
• If you have received a notification, we advise you to register before the deadline to avoid any interruption to your business.
• If you have already registered, but haven’t been activated yet, nothing will change until eBay activates your eBay account. We will notify you of your activation date well in advance, and will be sharing more information about the change, how it will benefit your business, and how to take full advantage of our new, simpler approach to payments.
• If you are already activated and using managed payments, we will continue to send you updates on new features and functionality as these are added.

• Managed payments enhances the buying and selling experience on eBay. We’ve managed billions in payments for thousands of sellers since 2018, with more joining every day. eBay provides sellers with one place to sell and get paid, and buyers more ways to pay. Sellers who have been identified as using eBay features and tools that are compatible with managed payments will continue to be notified to join in phases. 
• When you receive a notification from us, we recommend you register before the deadline to avoid any interruption to your business. 
• Once you have registered, we will send you further details about how to prepare your business, and share more information about the change to managed payments, how it will benefit your business, and how to take full advantage of our simpler approach to payments. Nothing will change until eBay activates your account, and we will notify you of your activation date in advance. Advance registration allows you extra time to prepare your business, and for us to give you the best activation experience we can.      
• If you haven’t received a notification yet, there is no other action required at this time. We are notifying sellers whose current use of features and tools on eBay is compatible with managed payments.

• More ways for buyers to pay: Credit card, debit card, Apple Pay, Google Pay, PayPal, PayPal Credit.
• One place to sell and get paid, all on eBay: A single source for fees, customised reports, refunds, simplified protections, and dedicated support.
• Streamlined operations: Payouts initiated to your bank within two business days, and deposited weekly or daily, as funds are available. See our video on payouts, here.
• Simplified fees:

1. Once activated for managed payments, sellers will pay an updated Final value fee, consisting of a category-based percentage of the total amount of the sale, plus a 30p fixed fee per order.
2. The final value fee will be automatically deducted from sales proceeds. Sellers will not pay third-party payment processing fees.
3. We will deduct expenses resulting from refunds, claims or disputes directly from your pending payouts. If your pending payouts are not sufficient to cover these amounts we will charge your payment method on file (debit or credit card, and/or linked bank account) within 14 days.

If you’ve received a notification to register for managed payments, you can register in a few simple steps:

1. Verify your information
2. Provide a current account - either existing or new
3. Don’t miss a beat and keep selling!

Register now

During the registration process you will need to add any current account for payouts - whether existing or new. Please ensure that the name, address, and business information (if applicable) on your current account matches the name and information on your eBay account.

After your registration is complete, you may receive a separate message to add or verify additional information. With some exceptions, if you choose to list on international eBay sites after your account is activated for managed payments, we may collect additional information from you at the time of registration and you will not be required to provide incremental data at a future time.

All of the information shared during and after registration allows us to send your payouts and comply with global regulations, which helps keep eBay a trusted marketplace. Our data security procedures ensure that the information you share with us is safe. Learn more in our Security Centre. 

As a reminder, your listings and item descriptions should not include any information on supported or preferred payment options.

We expect to manage payments for most business sellers in 2020. Please make sure you have signed up for emails from eBay. Watch a brief video on registering for managed payments here, or learn more on Help Hub. If you still have questions, you can request a call from one of our Customer Service team members there.

When you create a listing on your domestic eBay site and choose to ship internationally, or use the Global Shipping Programme, your listings will continue to surface on the relevant international eBay sites if supported. If desired, you can choose to not ship to selected countries.

eBay Business Capital provided by Asto can offer you a simple option to get the extra working capital your business needs. Apply online to access from £150 to £150,000.

• Access to a no-obligation credit limit
• Decide when and how much you want to borrow up to your credit limit, knowing you can have the cash in your account in minutes
• Set your term length, choose the repayment term that suits your business, from 6 to 12 months, and see the interest costs for your loan.
• Learn more here.

Asto Digital Limited is the lender for eBay Business Capital. eBay Marketplaces GmbH is the credit broker and is authorised and regulated by the Financial Conduct Authority. eBay (UK) Limited, an eBay affiliate, may receive commission for this service. Subject to status, guarantees and indemnities may be required. Asto terms and conditions apply.

eBay Marketplaces GmbH is a Swiss private limited company whose registered address is at Helvetiastraße 15-17 Bern CH3 005 Switzerland.

Information about fees charged to managed payments sellers may be found here. eBay charges one updated final value fee when your item sells. The final value fee consists of a category-based percentage of the total amount of the sale, plus a fixed fee per order, with no third-party payments processing fees.

Your Final value fee will be automatically deducted from your sales proceeds, and the rest paid out to your bank account. In general, the variable portion of the final value fee is returned to you in the event of a refund or cancellation, and we retain only the per order fee.

You will receive a simpler invoice, and having all your fees in one place helps make your reconciliation easier. Most sellers can expect to see overall savings.* Learn more on our fees page here, and watch our short video here.

*Savings are based on annual total sales volumes, and comparisons of (a) prior eBay final value fees plus typical 3rd party payment provider fees, with (b) new eBay final value fees (without any 3rd party processing fees).

As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.

eBay will offer buyers the option to submit claims through the eBay Resolution Centre for most situations. Buyers can request refunds by cancelling an order, making a return or using the eBay Money Back guarantee. They may also choose to directly file disputes with the financial institution.

You will have access to all refund requests via eBay Resolution Centre. By centralising resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.

We will deduct expenses resulting from refunds, claims or disputes directly from your pending payouts. If your pending payouts are not sufficient to cover these amounts we will charge your payment method on file (debit or credit card, and/or linked bank account) within 14 days. If you are a managed payments seller, you can find more information about claims, refunds, and returns after you log into the Help Hub.

We want to ensure your transition to managed payments is as smooth as possible. Once your account is enabled for eBay managed payments, you may need to take additional steps to repay your PayPal Working Capital advance. 

When eBay manages payments, your eBay sales are no longer visible to PayPal. If you’re a PayPal Working Capital customer, this means that even when PayPal is included as a checkout option, PayPal will no longer be able to see your eBay sales or be able to deduct automatic repayments from them. 

PayPal has a number of free and easy solutions to help you manage your PayPal Working Capital advance repayments. To ensure your obligations are fulfilled, please visit paypal.com/gb/workingcapital/FAQ to understand the actions you should take.