Updates to Multi-User Account Access and two-step verification
Overview
What you need to know
- There are some important changes to the access rights you can give to your account users. You can now select who can open cases, access and reply to after-sales messages, and handle returns.
- You have new permissions for Multi-User Account Access (MUAA) accounts.
- User-designated, trusted devices are now available for two-step verification-enabled accounts.
What’s new
New permissions for Multi-User Account Access
MUAA gives you full control over what your account users can do on your eBay account and what they’re able to see.
You now have new permissions that let your account users manage refunds, requests and disputes. For example: processing returns, or managing open cases.
This change won’t affect existing permissions which let your account users:
- Create and edit drafts.
- Publish and revise listings.
- Research products using Terapeak (subscription required).
- View orders.
- Download order reports.
- Add postage tracking.
- Print postage labels.
A further update will let your account users access the Manage Scheduled Listings, Manage Unsold Listings, and Manage Ended Listings pages and take actions based on their permissions. This update will be coming in the next few months.
User-designated, trusted devices for two-step verification-enabled accounts
Two-step verification helps protect your eBay account. Once you've switched on two-step verification, each time you sign in to your account you’ll be able to confirm your identity via an eBay app push notification or by entering a code we’ll send you via SMS.
Now, user-designated, trusted devices for two-step verification-enabled accounts will make your account even more secure and make multiple devices much easier to manage. This new feature means your account users will now be able to register devices, such as laptops and mobile phones, as trusted devices.
Once two-step verification is active, users can log in with a new device. They will then have the option to designate that device as trusted. This trusted device check will replace the two-step verification login process for that specific device.
You can manage existing trusted devices by going to My eBay>Account>Sign in and Security, and select ‘devices you trust’.
Next steps
Multi-User Account Access permissions
The new MUAA permissions for managing refunds, requests, and disputes are now active and you can start using them on your selling account. The permissions for the Manage Scheduled Listings, Manage Unsold Listings, and Manage Ended Listings pages will be coming in the next few months.
User-designated, trusted devices for two-step verification-enabled accounts
Activate two-step verification for your selling account and start managing your trusted devices.