Updates to how you manage post-sale issues
What you need to know
From late-April 2021, we’ll begin introducing an improved way to manage post-sale requests and cases. Soon you’ll be able to handle all post-sales issues from one centralised and easy-to-manage location in Seller Hub.
To save you time managing post-sale issues, you’ll be able to manage all post-sale issues through Seller Hub from late-April 2021.
When you manage or close post-sale issues from late-April on, you’ll no longer have to take an extra step and go to the Resolution Centre. You’ll be able to view and manage all returns, Item not received requests, cancellations, payment disputes as well as eBay Money Back Guarantee claims from Seller Hub or My eBay.
What do I have to do?
There is no action required from you for these improvements.
Where can I find my requests and cases in Seller Hub and My eBay?
Your requests and cases can be found under the Orders tab in Seller Hub.
Which requests and cases will I be able to manage in Seller Hub and My eBay?
You’ll be able to view and manage all returns, Item not received requests, cancellations, payment disputes as well as eBay Money Back Guarantee claims.
Will I still have access to my old cases and claims?
Most of your recent cases and claims will be visible in Seller Hub and My eBay. You may find that older cases and claims are no longer available.
Will Unpaid item cases also move to the Seller Hub and My eBay?
We are currently making improvements to how sellers manage unpaid items. From late-April 2021, we’re gradually introducing a new 5-day cancellation option for sellers. Click here for more information.