Certified refurbished programme

Qualify to use “Certified Refurbished” in your item listings

What is “certified refurbished?”

Our “certified refurbished” programme allows pre-qualified eBay sellers to use “certified refurbished” in their listings, including subtitles, product descriptions, and titles. To qualify for the certified refurbished programme, sellers must meet a strict set of requirements. eBay will review your inventory and account to ensure they meet the programme requirements.

“Certified refurbished” item listings must meet a number requirements including:

  • Refurbished by the manufacturer or a manufacturer approved vendor to a high standard, with few or no visible blemishes;

  • Include a minimum 12 Month Guarantee, free shipping, and 30-day free returns, and;

  • Shipped in new or original packaging with original or new accessories


Benefits

  • Minimise “item not as described” returns

  • Improve the visibility of items eligible for the certified refurbished condition


How it works

On eBay, a certified refurbished item is in pristine, like-new condition and has been professionally inspected, cleaned, and refurbished to original specifications by the manufacturer or a manufacturer-approved vendor. The item is expected to be in new packaging with original or new accessories, offer a minimum 12 month Guarantee and include free returns and free shipping.

To qualify sellers must meet all of the requirements below:

  • You are the manufacturer, or

  • You are a manufacturer-approved seller, in which case you will need to provide evidence that you are authorised to resell the manufacturer’s products

  • Your inventory meets certified refurbished condition requirements

  • You’re in good standing, have average or better service level metrics, and follow all eBay policies

The following categories are eligible to be listed with the “certified refurbished” condition:

  • Laptops and Computers

  • Tablets & eBook Readers

  • Mobile & Smart Phones

  • TVs

  • Mattresses

  • Power Tools

  • Small Kitchen Appliances

  • Heating, Cooling, and Air

  • Vacuum Cleaners

  • Headphones

  • Outdoor Power Equipment

  • Sporting Goods

  • Cameras

  • Video Games

  • Other

“Certified refurbished” listings that do not meet our condition requirements may be migrated and blocked from renewing unless the item condition is changed to seller refurbished.

A seller refurbished item has been restored to working order by the eBay seller or a third party. This means the item was inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. Learn more.


Apply for the programme

If you meet the programme criteria and wish to participate, please complete the following form to express your interest in the programme.

Submit an application