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Using the Global Shipping Programme (GSP)

Using the Global Shipping Programme (GSP)

The Global Shipping Programme (GSP) is an easy way for business and private sellers to reach millions more buyers with minimal changes to your current processes.

Benefits include:

  • You simply send your sold items to a UK address - the international postage and customs paperwork (where applicable) is all handled for you.
  • We show international postage costs on your listings and communicate these to your buyers. 
  • We’ll include any customs or import charges in what your non-EU buyers pay upfront. 
  • Postage with an international tracked service from the UK Shipping Centre to your buyer. 
  • Once your item has arrived safely to the UK Shipping Centre, we’ll protect you from any delivery-related defects against your seller standard.

The Global Shipping Programme works by automatically showing international postage costs on your eligible listings to prospective buyers in other countries at no additional cost to you. Any existing postage costs or country exclusions remain in place – the programme doesn’t override them. Your items will be available to buyers from selected EU and non-EU countries. 

Eligible accounts are being automatically enrolled into the Global Shipping Programme from September 2014 onwards. You’ll be notified in advance by email if you're eligible and you’ll have the option to opt-out if you don’t think it’s for you.

Here's how it works:

  • We’ll notify eligible sellers when listings are being enrolled into the Global Shipping Programme.
  • International postage charges are automatically shown on your listings and paid in advance by your buyer. You only pay for postage costs to the UK Shipping Centre, where your parcel will be processed for international delivery.
  • When one of your items sells, you simply post it to the UK Shipping Centre using your usual postage service. The address is automatically provided as the ‘Post-to’ address for the order. The address includes a unique identifier code. This is so the UK Shipping Centre can identify your item - always include this code on your address label.
  • Once your item arrives at the UK Shipping Centre, the item is sent to your buyer via a tracked international postage service
  • You can opt out of the programme at a listing, country or account level at any time.

Global Shipping Programme

Eligibility

Your eligibility for the Global Shipping Programme: 

  • You must have a UK seller rating of standard or above.
  • You're responsible for ensuring your compliance with all applicable terms under the eBay User Agreement and the Global Shipping Programme Seller Terms and Conditions.

Your item's eligibility for the Global Shipping Programme: 

  • The item must be physically located in the UK. 
  • The item must be listed for sale on eBay.co.uk. 
  • The item must be listed in a category that is supported by the Global Shipping Programme.
  • PayPal must be included as an accepted payment method in the listing*.
  • The delivery address must be a residential or street address, not a P.O. Box 
  • The package must not weigh more than 30kgs.
  • The package must not exceed 125000 cubic centimetres as measured by (length x width x height).
  • Any single dimension of a parcel must not exceed 120 centimetres. 
  • An item's sale price, excluding postage and packaging, must not be more than £1500 with exception to Russia where it must not be more than £800.
  • If an auction-style listing ends with a final sale price, excluding postage and packaging, of more than the maximum allowed for the country to which you're posting, you're responsible for arranging alternate international postage, and compliance with applicable UK export rules, regulations, and procedures.
  • The item must not be ineligible, illegal, hazardous, subject to export restrictions, prohibited by eBay or prohibited by the Global Shipping Programme. Remember that some items may be permitted in some countries but not others. See the eBay User Agreement and the Global Shipping Programme Seller Terms and Conditions for more details.
  • Seller assumes full responsibility for losses incurred through breach of the programme’s terms of use.

*Terms & Conditions apply

As a seller, you don't need to determine if your items are eligible for the Global Shipping Programme. Eligible items are automatically shown to buyers in eligible countries. 

You can find any listings eligible for the Global Shipping Programme in My eBay > Activity > Active Selling.

 

Postage exclusions

Any postage exclusions that you create apply to your Global Shipping Programme eligible listings and won't be overridden automatically. If you'd like the Global Shipping Programme to override your postage exclusions for eligible listings, you can set that up in My eBay.

Learn more about the customisation settings for the Global Shipping Programme.

Postage and tracking an item

When you create a postage label on eBay, tracking information is automatically uploaded if you have chosen a tracked postage option to send your item to the UK Shipping Centre. If you don't create postage labels using eBay and are using a tracked service, be sure to add a tracking number; otherwise simply mark the item as dispatched in My eBay to let your buyer know that the item is on its way. Once the item arrives at the UK Shipping Centre, we generate a global tracking number for you. This global tracking number appears in My eBay and on the Order details page and allows you to track the package until the time it reaches your buyers.
 

Note: When you upload the tracking information (or mark the item as dispatched), we notify the buyer by email that the item has been sent.

Important things to keep in mind:

  • If you have your own system that sends tracking information to buyers, be sure to send only the global tracking number to avoid confusing buyers.
  • If you create your own postage labels, make sure to include the unique identifier code. You can find the code on the Order details page along with the buyer's name and the address of the UK Shipping Centre.
  • If you opt for signed delivery when you post your item, you receive confirmation of signature once the item has been received by the UK Shipping Centre, not when it is received by the buyer.
  • Although you're responsible for ensuring the package arrives safely at the UK Shipping Centre, in general, you will not be responsible if the item is damaged or lost after the item has reached the centre. For additional information, see the Global Shipping Programme Seller Terms and Conditions. Undeliverable items may not be returned to you.

 

Eligible Countries

 

Restricted categories

 

Prohibited items

Best practices

  • International buyers see an estimated delivery date that includes your stated dispatch time, estimated delivery time to the UK Shipping Centre and the estimated delivery time from the UK Shipping Centre to the buyer's location. 
  • To attract more international buyers:
    • Specify either the same working day or 1 working day for handling and upload tracking information within 1 working day of receiving 'Cleared Payment' email from PayPal, or mark the item as dispatched if you don’t use a tracked service. If the tracking shows acceptance at the UK Shipping Centre within 3 working days or less from the date of buyer payment, you'll receive an automatic 5-star detailed seller rating for post time.
    • Consider your returns policy noting that your returns policy will now be displayed and applied to both UK and EU buyers. If you don’t want to offer free returns, you can specify buyer pays or control which of your listings are available to buyers through the Global Shipping Programme and which aren’t. 
  • Offer free domestic postage to receive an automatic 5-star detailed seller rating for postage cost.
  • Create a postage label on eBay.co.uk to have your tracking information uploaded automatically if you decide to use a tracked service.
  • If you don't print labels using eBay and you ship the package with a tracked service, upload tracking information to eBay. If you use an untracked service, then make sure you 'mark the item as dispatched' in My eBay after posting.
  • Be sure to accurately specify the package's weight and dimensions plus the item's country of manufacture (if known) in your listing for more accurate customs processing.
  • Don't post the item until the buyer has paid.
  • Items contained in a single order should be shipped in a single package.
  • Multiple orders (either belonging to the same buyer or different buyers) can't be combined, and need to be packaged in separate boxes.

Buyer charges

In the listing, the buyer sees the following charges based on the current selling price.  
  • Estimated postage charges 
  • Estimated import charges. 
On auction listings, the estimate is based on the current highest bid.
During checkout, the buyer sees the final charges, including:
  • The item price
  • The postage charges
  • The import charges
The postage charges include any UK postage charges that you specify, as well as applicable international postage, dispatch, and other fees.
The import charges include applicable customs duties, taxes, brokerage, and other fees. 
In addition to the final charges, the buyer sees on the checkout page the amount paid to the seller and the amount paid to the global postage provider. You receive the item price and the domestic postage and packaging amount that you specified directly from your buyer.
You can review the buyer's charges on the Order details page.

Seller fees

How sellers are protected

With the Global Shipping Programme, you're protected in the following ways: 
  • You qualify for automatic 5-star protection on postage and dispatch charge detailed seller ratings when you provide free domestic postage to the UK Shipping Centre. If you receive a rating below 5 stars for postage and packaging charges, it won't count against your seller performance standards.
  • You qualify for automatic 5-star protection on delivery time detailed seller ratings when you post with same day or 1-day dispatch, upload tracking information within 1 working day of receiving cleared payment (or mark the item as shipped if you don’t use a tracked service), and the item is delivered to the UK Shipping Centre within 3 working days. If you receive a rating below 5 stars for postage time, it won't count against your seller performance standards.
  • Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. However, eBay will remove neutral or negative feedback associated with Global Shipping Programme transactions in the following circumstances:
    • If your Buyer files an eBay Money Back Guarantee claim against you involving a Global Shipping Programme item and eBay resolves the claim in your favour because you were not at fault (or because eBay determines that Pitney Bowes or its third party service providers were at fault), eBay will remove any negative or neutral feedback associated with that Global Shipping Programme item
    • If after acceptance at the UK Shipping Centre a Global Shipping Programme item is not, or cannot be, delivered to your Buyer, eBay will remove any negative or neutral feedback associated with that Global Shipping Programme item
    • If a Global Shipping Programme item is delivered to your Buyer and your Buyer leaves you negative or neutral feedback associated with the Global Shipping Programme item but does not file an eBay Money Back Guarantee claim, you may contact Customer Support to request that any negative or neutral feedback associated with that Global Shipping Programme item be removed
  • You aren't responsible for item loss or damage that occurs after the item is forwarded by the UK Shipping Centre. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons:
  • A buyer claims an item isn't received or
  • A package is damaged in transit
Learn more about eBay Seller Protection.

Alternative international postage options

Things to keep in mind: 
  • For Global Shipping Programme listings, you can have four international postage services in addition to the Global Shipping Programme.
  • For items offered outside of the Global Shipping Programme, you can have five international postage services.
  • If you have a listing outside of the Global Shipping Programme with five international postage services and your listing is converted to a Global Shipping Programme listing, your fifth international postage service isn't included in your listing.
  • If you accept returns and your return policy specifies that the cost of return postage will be paid by you, you're responsible for all costs associated with posting the item back to you.

Opting out

To opt out of the Global Shipping Programme at an account level:
  1. Go to My eBay > Account > Site Preferences
  2. Click the Show link to the right of the Postage Preferences section.
  3. Click the Edit link to the right of Offer the Global Shipping Programme.
  4. Click Opt Out.
  5. Review the information. If you still wish to opt out, click Continue to opt out.
To remove a single active listing from the Global Shipping Programme:
  1. Go to My eBay > Activity > Sell > Active.
  2. Select the listing you'd like to change.
  3. In the Edit drop-down menu, select Edit selected.
  4. In the Add postage details section, click the Edit selected policy link.
  5. In the International postage section of the Edit postage policy dialogue box, clear the Send it to the UK Shipping Centre, and the rest will be taken care of for you box.
  6. Save and confirm your changes.
To remove all active listings from the Global Shipping Programme:
  1. Go to My eBay > Activity > Sell > Active
  2. In the Edit drop-down menu, select Edit all listings.
  3. In Edit listings, select all of your listings by checking the box at the top of the left column.
  4. In the Edit drop-down menu, select Postage policy.
  5. In the Edit business policies dialogue box, select Change to from the Postage policy drop-down menu, and then click the edit link next to the postage policy name.
  6. In the International postage area of the Edit postage policy dialogue box, clear the Send it to the UK Shipping Centre, and the rest will be taken care of for you box.
  7. Save, confirm, and submit your changes.

Frequently Asked Questions

 

General

 

Enrolling into the Global Shipping Programme

 

How the Global Shipping Programme works

 

Payments and fees

 

Posting through the Global Shipping Programme

 

Customer service

 

Refunds and returns

 

Seller protection and seller performance

 

Business sellers

 

Miscellaneous questions

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