Use the Global Shipping Programme

There are potentially millions of buyers around the world looking for something exactly like what you have to sell. We make it easy to reach a global audience and post your sold items overseas. 

In fact, with the Global Shipping Programme (GSP) international postage is just as simple as selling to someone in the UK.

All you need to do is post the item to the UK Shipping Centre and we’ll take care of customs clearance, tracking and all the rest. You don’t have to pay anything extra - just the cost of posting the item to the UK Shipping Centre.

See the Global Shipping Programmer seller terms and conditions.

How it works

How you'll post it

Before you get started, make sure your account is opted in at the Global Shipping Programme preferences page.

You must be located in the UK and listing eBay.co.uk to use the Global Shipping Programme.

When you’re selling an item using the quick listing tool, select Send your package to the UK Shipping Centre and the rest will be taken care of for you in the How you’ll post it section.

If the item is bought by someone in another country, we’ll send you the address of a UK shipping centre. We’ll also give you a unique code so that, when it gets to us, we know it’s yours and where it needs to go. Make sure you either print the label we provide or include that code if you use your own label.

All you need to do is post your sold item to the UK shipping centre using your usual postal service. We’ll take it from there and make sure the item gets to its new home using a trusted, tracked international postage service.

The item must weigh no more than 30kg and be no larger than 125,000 cm³, and no longer than 120cm on the longest side. It should be worth no more than £1,500, except if you’re posting Russia, in which case it should be worth no more than £800.

Currently you can use the GSP to post to the following countries:

EU countries Non-EU countries
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, , Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Antigua and Barbuda, Aruba, Australia, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Brunei Darussalam, Cambodia, Canada, Cayman Islands, China, Dominica, Ecuador, Egypt, French Guiana, Grenada, Guadeloupe, Guernsey, Hong Kong, Iceland, Indonesia, Israel, Japan, Jersey, Jordan, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mexico, Monaco, Montserrat, New Zealand, Nicaragua, Norway, Oman, Pakistan, Paraguay, Peru, Reunion, Russia, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Turks & Caicos Island, UAE, Ukraine, USA.

 

Global Shipping Programme countries

Items generally arrive within 3-5 days in the EU and 7-10 days for non-EU destinations. Parcels can take a little longer; however, packages sent via the GSP benefit from professional customs processing, which helps to minimise any delays at customs.

How you’re protected

With the Global Shipping Programme, you're protected in the following ways: 

  • You qualify for automatic 5-star protection on postage and dispatch charge detailed seller ratings when you provide free domestic postage to the UK Shipping Centre. If you receive a rating below 5 stars for postage and packaging charges, it won't count against your seller performance standards.
  • You qualify for automatic 5-star protection on delivery time detailed seller ratings when you post with same day or 1-day dispatch, upload tracking information within 1 working day of receiving cleared payment (or mark the item as shipped if you don’t use a tracked service), and the item is delivered to the UK Shipping Centre  within 3 working days. If you receive a rating below 5 stars for postage time, it won't count against your seller performance standards.
  • Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. However, eBay will remove neutral or negative feedback associated with Global Shipping Programme transactions in the following circumstances:
  • If your Buyer files an eBay Money Back Guarantee claim against you involving a Global Shipping Programme item and eBay resolves the claim in your favour because you were not at fault (or because eBay determines that Pitney Bowes or its third party service providers were at fault upon receipt of the item in the UK Shipping Centre), eBay will remove any negative or neutral feedback associated with that Global Shipping Programme item
  • If after acceptance at the UK Shipping Centre a Global Shipping Programme item is not, or cannot be, delivered to your Buyer , eBay will remove any negative or neutral feedback associated with that Global Shipping Programme item
  • If a Global Shipping Programme item is delivered to your Buyer and your Buyer leaves you negative or neutral feedback associated with the Global Shipping Programme item but does not file an eBay Money Back Guarantee claim, you may contact Customer Support to request that any negative or neutral feedback associated with that Global Shipping Programme item be removed.
  • You aren't responsible for item loss or damage that occurs after the item reachesthe UK Shipping Centre. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons: A buyer claims an item isn't received or a package is damaged in transit.

Restricted categories

Items listed in the following categories are currently not supported by the Global Shipping Programme due to export limitations and restrictions identified by the global postage provider. If the category you're listing in doesn't support the Global Shipping Programme, you'll see an alert when you create your listing.

  • Business & Industrial > Websites & Businesses for Sale
  • Cars, Motorcycles & Vehicles
  • Coins & Paper Money > Virtual Currency
  • Events Tickets
  • Health & Beauty > Fragrances
  • Holidays & Travel
  • Pottery, Porcelain & Glass
  • Property
  • Video Games & Consoles > Gaming & Time Cards

Note: This list is not exhaustive. Typically, if the category you're listing in doesn't support the Global Shipping Programme, the message 'This option is not available for the category you selected' appears in the International postage section of the quick listing tool.

Prohibited items

Any item that is prohibited on eBay can't be sent using the Global Shipping Programme. Other items are also prohibited from the Global Shipping Programme.

  • Obscene material
  • Child pornography
  • Hate propaganda
  • Narcotics (including controlled substances)
  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers checks, securities, certificates, and other negotiable items)
  • Weapons (including firearms, knives, etc.)
  • Tobacco
  • Medical materials
  • Biological specimens
  • Perishable items
  • Liquids, liquefiable substances, and powders
  • Animals
  • Human body parts
  • Plants
  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
  • Radiological devices
  • Dangerous goods
  • Alcohol, including samples
  • COD shipments
  • Furs, fur clothing, fur-trimmed clothing
  • Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
  • Live, replica, or inert munitions
  • Fine arts
  • Cosmetics (including perfume)
  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider
  • Any type of air, gas or liquid in a compressed container
  • Lasers
  • Radar busters
  • Bows, crossbows, arrows
  • Seeds
  • Chemistry Sets
  • Nutritional supplements, neutraceutical
  • Plant fertilisers, nutrients
  • Printer toners 

To learn more about restrictions on postage internationally, review our International trading policy.

What your buyers see

We’ll calculate the right postage cost for international buyers, depending on where they live, and this is what they’ll see on your listing. We’ll calculate the estimated delivery time, including the time it takes for you to send the item to the UK Shipping Centre.

The buyer pays this postage fee to cover the cost of international tracked postage from the UK shipping centre. All you have to do is post the item to the UK shipping centre and pay the cost of that postage - just like you would if you were posting to a UK buyer.

Other international postage options and opting out

If you don’t want to offer international posting on your listings, select No international postage in the How you’ll post it section of the listing form.

If you’d prefer to handle international postage yourself, select Create your own international postage option.

Other international postage options and opting out

If you don’t want to offer international posting on your listings, select No international postage in the How you’ll post it section of the listing form.

If you’d prefer to handle international postage yourself, select Create your own international postage option.

We’re here to help

If you’ve used the Global Shipping Programme and your buyer gets in touch with any issue, contact our customer service team for guidance on what to do next.

Frequently asked questions

Will I be able to see my buyer’s address?
Will my account be automatically enrolled into the Global Shipping Programme?
If my account is selected for automatic enrolment, how will I be notified?
What will the transaction look like in PayPal?
Do I need to change anything in my PayPal settings?
How are eBay final value fees (FVFs) calculated?
Can I offer combined postage discounts?
How are postage charges calculated for the international leg?
Where does my buyer see the applicable postage and import charges (if applicable)?
How are the import charges calculated for non-EU buyers?
How does my buyer’s payment break down and where can I find these details?
How do I package a multiple-item order when posting to the same buyer?
I sell delicate/breakable items which require special packaging to ensure they are not damaged in transit. How will my items be re-packed when they reach the UK Shipping Centre?
What happens if the item is damaged or lost during transit?
Under which circumstances would an item purchased through the Global Shipping Programme be considered 'undeliverable'?
What happens with payments for ‘undeliverable’ items?
What does the Global Shipping Programme do with 'undeliverable' items?
How will my buyer and I know that the item was deemed 'undeliverable'?
What if I want the 'undeliverable' item back?
How are returns handled for items that were sent through the Global Shipping Programme?
What happens if the buyer wants to return an item for an exchange?
How do refunds work in case of returns?
Is the Global Shipping Programme available through my mobile application?
What if my item is deemed ‘illegal or hazardous’?
Tracking shows the item as ‘unable to deliver – return to sender’?
PayPal have found a claim against me for a GSP item?
How do I exclude countries that I don’t want to post to?
I want to exclude countries from only some of my listings sold via the Programme. How do I do this without blocking Global Shipping Programme on all my listings for that country?
How can I update my Global Shipping Programme listings in bulk?
Do listings for items that post through the Global Shipping Programme look different to buyers?