Provide the best service to your buyers and, over time, you’ll build up your Feedback score. This score is displayed next to your username across eBay.co.uk and it can help potential buyers decide who to buy from.
After every transaction buyers and sellers can rate each other by leaving Feedback. Buyers can rate sellers as positive, neutral or negative, and sellers can rate buyers as positive.
Both buyers and sellers can leave a short comment describing their experience.
Leaving and receiving Feedback
A good time to leave Feedback is once you’ve received payment and you’re ready to post the item.
Otherwise, you have 60 days after the sale is confirmed to leave and receive Feedback.
Locate the item you’ve sold in My eBay > Selling and select Leave Feedback. From here you can rate your experience with the buyer and leave a comment.
Bear in mind that comments are permanent and you can only leave Feedback once per transaction, so be accurate.
To see Feedback you’ve received, select your username from anywhere on eBay.co.uk and then select See all Feedback.
What to do about negative Feedback
Most of the time, negative Feedback occurs when the buyer has had a problem at some stage of the sale. It could be that the item is not entirely what they were expecting or it took longer to arrive than they thought it would.
If you get negative Feedback, the first thing you should do is identify the buyer's issue and take action to solve it.
Once the problem is sorted, you have a couple of options:
- Request Feedback revision - Ask the buyer to revise their Feedback once the issue has been resolved.
- Reply to Feedback received - Share your side of the story and add a polite, professional response explaining to other potential buyers why the negative Feedback was received and what you did about it.
If you feel the Feedback is inappropriate as per our Feedback rules, you can report it to us. We will investigate your report and remove Feedback where necessary.
Whether you’ve had a good experience or a bad experience, Feedback should reflect that.
However, there are some things we don’t allow and we may remove Feedback where it breaches our policies.
Things we don’t allow include:
- Foul or abusive language as detailed in our Profanity policy.
- Buyers threatening sellers with negative Feedback to get something that wasn’t part of the original listing. Also known as Feedback extortion.
- Buyers or sellers trying to manipulate the Feedback system in any way. Also known as Feedback manipulation.
- Adding conditions to listings or terms of sale that limit or restrict the buyer from leaving Feedback. Also known as Feedback in seller terms and conditions.
- Defamatory Feedback. See our Defamation claims policy.