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Managing bidders/buyers

Managing bidders/buyers

We want all your sales to be safe and successful. Here are some useful tips to help your sale go smoothly.

  • Know how to find a buyer's user ID or contact information. 
  • Read about the limitations you can put on buyers.
  • Review the Feedback of high bidders and buyers. 
     

Request a buyer’s user ID

  • For privacy  reasons, we limit the use of this feature to those members who have completed a previous transaction with the member whose user ID is being requested. 
  • If you only know only a buyer's email address and need to find their user ID, use the Find a Member feature. This feature is useful if you receive emails from buyers who have not specified their user ID and you cannot locate their listing. 
  • If we can’t find a previous transaction that you have in common with the buyer, consider emailing the buyer to request his or her user ID. 

Limits on buyers

For each of your listings, you can limit which buyers may bid on or purchase your items. You can create your own list of eBay members who will no longer be permitted to bid on or buy any of your items. Before blocking a buyer, we recommend that you email him or her and clearly state why you will not accept bids or Buy it now purchases from him or her in the future. 
 
You can also set up buyer requirements for your listings by going to the Seller Preferences section in My eBay. These requirements are based on characteristics, such as the ability to exclude buyers who are registered in countries to which you don’t dispatch to, rather than specific user IDs.

Blocking buyers

You can block buyers from bidding on or purchasing your items by specifying buyer requirements. You can block buyers who: 
  • Don't have a PayPal account
  • Have unpaid items recorded on their account
  • Have a primary delivery address in countries you don’t post to
  • Have breached eBay policies
  • Have a Feedback score lower than the number you specify
  • Are currently winning or have bought 1-100 of your items in the last 10 days (you can specify the number) 

You can also block buyers based on their user ID.

To manage your blocked buyers list:

  1. Go to the Block bidders or buyers from your listings page.
  2. Enter the user ID of the member(s) you want to block. (Or delete the user ID, if you want to remove someone from your blocked list.)
  3. Click Submit.

Note:

  • When blocking bidders, you must comply with any applicable laws or regulations. If you have any questions about your legal obligations, please seek legal advice.
  • Think carefully before blocking buyers. While selecting buyer requirements may reduce your exposure to buyers who could make transactions difficult, it will also reduce the number of potential buyers you'll have for your items.

Viewing the list of blocked buyers

To see buyers who have been blocked from bidding on or buying your items as a result of your requirements: 
  1. Go to My eBay and click the Account tab.
  2. Click Site preferences on the left.
  3. Scroll to the Selling preferences section, and click Show next to Buyer requirements.
  4. Click Buyer requirements activity log.
A table is displayed showing users who have been blocked over the past 60 days as a result of the buyer requirements you've selected. The date the member was blocked and the buyer requirement that caused the block are also shown. 
 
This information helps you understand how your selected buyer requirements are impacting your business. For example, you might choose to block buyers in countries to which you don't post, but find that a significant number of users from a particular country are interested in your items. You can decide to begin posting to that country and lift that buyer requirement to capitalise on their interest in your items.
 

Creating an exemption list

If you've already set up buyer blocks, you can allow specific eBay members to bid on or purchase your items regardless of any requirements by adding them to your buyer requirements exemption list. Use one of the following methods to exempt buyers:
 
To exempt buyers using the buyer requirements exemption list: 
  1. Go to the Buyer requirements exemption list page.
  2. Enter the user ID of the eBay member(s) you want to exempt from buyer requirements.
  3. Click Submit.
To exempt buyers using the buyer requirements activity log: 
  1. Go to My eBay and click the Account tab.
  2. Click Site preferences on the left.
  3. In the Selling preferences section, scroll to Buyer requirements, and click Show.
  4. Click the Buyer requirements activity log.
  5. Tick the box next to the eBay members you want to exempt.
  6. Click Exempt from buyer requirements at the bottom of the page.
Note: You'll sometimes see an asterisk (*) in place of a user ID in the buyer requirements activity log. This is because we can't disclose certain user IDs in accordance with our Privacy Policy and User Agreement. In this case, you'll be unable to add those members to your buyer requirements exemption list.
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