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Using the international tracked postage service for eBay

Using the international tracked postage service for eBay

International tracked postage

eBay offers access to fast, secure and affordable international tracked postage options for business sellers who post internationally through its partnerships with third party carriers - no matter how much you sell.  

If you send fewer than 10 parcels a week within Europe, then the Post NL service (formerly TNT Post) could be the right choice for you. Simply drop off at a convenient time in any one of 5,500 Collect+ locations. 

If you send 10 or more international parcels per week and prefer a service that collects packages from your door, DPD’s service is probably better for you*. There are two rate cards available depending on the number of parcels you send each week internationally.

For experienced international sellers using third party tools (e.g. Linnworks, Channel Advisor or eSellerPro) a fully integrated postage service is available. Print international DPD postage labels directly from within your tool. 

*UK mainland only

Which is the right service for my business?

How many international parcels do you send per week?

Fewer than 10 parcels per week10 or more parcels per week

Post NL with Collect+

DPD

Benefits
  • Full tracking of your parcel from drop off until delivery
  • Signature on delivery is included 
  • Simply drop off at a convenient time until late in any one of 5,500 Collect+ locations across the UK including some islands
  • Cover up to £300 is included
Benefits
  • Full track & trace facility, including proof of delivery and signature
  • DPD will collect parcels from you at a pre-arranged time
  • Day-definite delivery times
  • Fast transit times – typically 3-5 days within Europe
  • Send parcels up to 30kg in weight
  • Service can also be used for non-eBay sales 
How it works
  • Register on eBay SendIt
  • Link your eBay account to eBay SendIt
  • Import your internationally sold items
  • Pay for and print your labels
  • Drop the parcel at your nearest Collect+ drop off point
  • Item is sent quickly and is fully-tracked until it arrives in your buyers’ hands
How it works
  • Register your interest and a representative will contact you to assess the suitability of this option for your business
  • Register on eBay SendIt
  • Link your eBay account to eBay SendIt
  • The DPD service will only be displayed if you have already discussed this with a representative and have been approved for DPD
  • Import your internationally sold items
  • Pay for and print your labels
  • Prepare your parcels for collection by DPD
  • DPD courier collects from your premises
  • Item is sent quickly and is fully-tracked until it arrives in your buyers’ hands
Postage rates
brochure
Postage rates
  • There are two DPD postage rate cards available depending on how much you send internationally. The first rate card is for sellers sending 5+ international parcels per collection.  The second is for seller sending 15+ international parcels per collection.
  • Example: 1kg parcel to Germany £5.52 plus VAT (based on 15+ rate card)
  • Full rates will be shared with you before you agree to use this carrier
What else you need to know
  • Your parcels must not weigh over 10kg in weight and not measure over 50 x 50 x 30cm in dimension
  • Delivery to European destinations only
What else you need to know
  • If you use third party tools such as ChannelAdvisor, eSellerPro or Linnworks, there is the option to integrate the DPD software with your tool
How to get startedHow it works
  • Register your interest and a representative will contact you to assess the suitability of this option for your business

Listing an item with delivery via the new service

  1. For listings on eBay.co.uk, select the International Tracked Postage option.
  2. For listings on other eBay sites, select the local translation of international tracked postage.
  • If you want to provide other P&P options to international buyers, specify up to 4 additional delivery options in the Additional international postage options section.
  • Complete your listing as you normally do.

Posting and tracking an item

 
When you use eBay SendIt to print your labels, the tracking number will be automatically uploaded to My eBay once you have printed the label.
 
When you create a postage label using DPD with Direct Integration into your third-party tool, a tracking number will automatically be generated.

Make sure you add your tracking number to the completed listing.

This tracking number will then appear in My eBay and on the Order details page allowing you to track the package from the time you post it to the time it reaches your buyer. 
 

Frequently asked questions on the new service

 

Eligible countries

You can use the new international tracked postage service for eBay to sell to buyers in the following countries:
Countries covered by the Post NL service
Countries covered by the DPD service
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland - Republic of
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland - Republic of
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Outside Europe*

  • Australia
  • New Zealand
  • US

*Outside Europe, the maximum weight is 5 kg and maximum dimensions are 40 x 40 x 40cm.

For all other countries please use another provider eg Royal Mail.

 

Restricted categories 

Any items listed in the following categories are currently not supported by the new international tracked postage service for eBay due to export limitations and restrictions identified by the service provider:

  • Antiques
  • Art
  • Coins & Paper Money excluding Publications & Supplies
  • Collectables > Knives, Swords & Blades
  • Collectables > Militaria
  • Collectables > Rocks, Fossils & Minerals
  • Collectables > Paper
  • Collectables > Tobacciana
  • Collectables > Tools, Hardware & Locks
  • Collectables > Vanity, Perfume & Shaving
  • Collectables > Vintage, Retro, Mid-Century
  • eBay Motors (Note: Vehicle Parts & Accessories are supported by the international tracked postage service for eBay.)
  • Gift cards & Coupons
  • Health & Beauty > Dietary Supplements, Nutrition
  • Health & Beauty > Fragrances
  • Health & Beauty > Nail Care & Polish
  • Health & Beauty > Over-the-Counter Medicine
  • Health & Beauty > Skin Care
  • Home & Garden > Food & Wine
  • Home & Garden > Furniture
  • Home & Garden > Yard, Garden & Outdoor Living
  • Jewellery & Watches > Fine Jewellery
  • Jewellery & Watches > Loose Diamonds & Gemstones
  • Pottery & Glass
  • Property
  • Specialty Services
  • Stamps excluding Publications & Supplies
  • Tickets
  • Travel > Vacation Packages
  • Wholesale & Bulk Lots 

Note: This list is not exhaustive. If the category you're listing in doesn't support the new international tracked postage service for eBay, you'll see an alert when you create your listing.

 

Prohibited items  

In addition to the items listed below, any item that is prohibited on eBaycannot be posted using the new international tracked postage service.

  • Obscene material
  • Child pornography
  • Hate propaganda
  • Narcotics (including controlled substances)
  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travelers checks, securities, certificates, and other negotiable items)
  • Weapons (including firearms, knives, etc.)
  • Tobacco
  • Medical materials
  • Biological specimens
  • Perishable items
  • Liquids, liquefiable substances, and powders
  • Animals
  • Human body parts
  • Plants
  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
  • Radiological devices
  • Dangerous goods
  • Alcohol, including samples
  • COD shipments
  • Furs, fur clothing, fur-trimmed clothing
  • Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
  • Live, replica, or inert munitions
  • Fine arts
  • Cosmetics (including perfume)
  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider

To learn more about restrictions on posting internationally, review our international trading policy.

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