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Using the international tracked postage service for eBay

Using the international tracked postage service for eBay

International tracked postage

eBay offers access to fast, secure and affordable international tracked postage for sellers who post to EU. To do this, we have partnered with Post NL (formerly TNT Post). Simply order your postage labels through the eBay SendIt platform, then drop off your item(s) at a convenient time in any one of 5,500 CollectPlus locations. Your item is then sent to your buyer using a fully-tracked service.

Benefits
  • Full tracking of your parcel from drop off until delivery
  • Signature on delivery is included 
  • Simply drop off at a convenient time until late in any one of 5,500 CollectPlus locations across the UK including some islands
  • Insurance cover up to £300 is included
How it works
  • Register on eBay SendIt
  • Link your eBay account to eBay SendIt
  • Import your internationally sold items
  • Pay for and print your labels
  • Drop the parcel at your nearest CollectPlus drop off point
  • Item is sent quickly and is fully-tracked until it arrives in your buyers’ hands
Postage rates
brochure
What else you need to know
  • Your parcels must not weigh over 10kg and not measure over 50 x 50 x 30cm in dimension
  • Delivery to European destinations only
How to get started

Listing an item with delivery via the new service

  1. For listings on eBay.co.uk, select the International Tracked Postage option.
  2. For listings on other eBay sites, select the local translation of international tracked postage.
  • If you want to provide other P&P options to international buyers, specify up to 4 additional delivery options in the Additional international postage options section.
  • Complete your listing as you normally do.

Posting and tracking an item

 
When you use eBay SendIt to print your labels, the tracking number will be automatically uploaded to My eBay once you have printed the label.
 

This tracking number will then appear in My eBay and on the Order details page allowing you to track the package from the time you drop it off to the time it reaches your buyer. 
 

Frequently asked questions on the new service

 

Eligible countries

You can use the new international tracked postage service for eBay to sell to buyers in the following countries:
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Hungary
  • Ireland - Republic of
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

For all other countries please use another provider e.g. Royal Mail.

 

Restricted categories 

Any items listed in the following categories are currently not supported by the new international tracked postage service for eBay due to export limitations and restrictions identified by the service provider:

  • Antiques
  • Art
  • Coins & Paper Money excluding Publications & Supplies
  • Collectables > Knives, Swords & Blades
  • Collectables > Militaria
  • Collectables > Rocks, Fossils & Minerals
  • Collectables > Paper
  • Collectables > Tobacciana
  • Collectables > Tools, Hardware & Locks
  • Collectables > Vanity, Perfume & Shaving
  • Collectables > Vintage, Retro, Mid-Century
  • eBay Motors (Note: Vehicle Parts & Accessories are supported by the international tracked postage service for eBay.)
  • Gift cards & Coupons
  • Health & Beauty > Dietary Supplements, Nutrition
  • Health & Beauty > Fragrances
  • Health & Beauty > Nail Care & Polish
  • Health & Beauty > Over-the-Counter Medicine
  • Health & Beauty > Skin Care
  • Home & Garden > Food & Wine
  • Home & Garden > Furniture
  • Home & Garden > Yard, Garden & Outdoor Living
  • Jewellery & Watches > Fine Jewellery
  • Jewellery & Watches > Loose Diamonds & Gemstones
  • Pottery & Glass
  • Property
  • Specialty Services
  • Stamps excluding Publications & Supplies
  • Tickets
  • Travel > Vacation Packages
  • Wholesale & Bulk Lots 

Note: This list is not exhaustive. If the category you're listing in doesn't support the new international tracked postage service for eBay, you'll see an alert when you create your listing.

 

Prohibited items  

In addition to the items listed below, any item that is prohibited on eBay cannot be posted using the new international tracked postage service.

  • Obscene material
  • Child pornography
  • Hate propaganda
  • Narcotics (including controlled substances)
  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travelers checks, securities, certificates, and other negotiable items)
  • Weapons (including firearms, knives, etc.)
  • Tobacco
  • Medical materials
  • Biological specimens
  • Perishable items
  • Liquids, liquefiable substances, and powders
  • Animals
  • Human body parts
  • Plants
  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
  • Radiological devices
  • Dangerous goods
  • Alcohol, including samples
  • COD shipments
  • Furs, fur clothing, fur-trimmed clothing
  • Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
  • Live, replica, or inert munitions
  • Fine arts
  • Cosmetics (including perfume)
  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider

To learn more about restrictions on posting internationally, review our international trading policy.

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