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Using the international tracked postage service for eBay

Using the international tracked postage service for eBay

Business sellers can now get fast, fully-tracked delivery of their items to key countries within and outside the European Union at a competitive price – with the new international tracked postage service for eBay in partnership with 2 mainstream delivery carriers – DPD and TNT Post.

With access to 31 countries and with weights up to 30kg and dimensions up to 175cm in length, the service from provides a comprehensive solution for your international postage needs. No need to take parcels to a postage centre. With DPD, a courier will collect parcels from you at a prearranged time and with TNT you have the option of dropping off your parcels until late to a Collect+ outlet of your choice. For a list of countries to where you can ship using this service, see the FAQs below.

 

Which is the right service for my business?

eBay offers fast, secure and affordable international postage options for sellers who post to EU - no matter how much you sell.  Our International tracked postage service can offer you two carrier solutions depending on the number of parcels you post internationally every week.


Are you currently not selling internationally or selling less than 10 items a week?

If you send under 10 international parcels a week, then the TNT Post service is the right choice for you.  Simply drop off at a convenient time in any one of 5,500 Collect+ locations.

Do you have 10 items or more to post internationally every week?

If you send 10 or more international parcels per week and prefer a service that collects packages from your door, DPD’s service is probably better for you.  There are two rate cards available depending on how much you send internationally.

Register your interest

 

Register for the new international tracked service.

Listing an item with delivery via the new service 

To list an item with the new international tracked postage service for eBay:

  1. For listings on eBay.co.uk, select the International Tracked Postage option.
  2. For listings on other eBay sites, select the local translation of International Tracked Postage.
  3. If you want to provide other P&P options to international buyers, specify up to 4 additional delivery options in the Additional international postage options section.
  4. Complete your listing as you normally do.

Posting and tracking an item 

When you create a postage label for this service, a tracking number will automatically be generated. Make sure you add your tracking number to the completed listing. This tracking number will then appear in My eBay and on the Order details page and allows you to track the package from the time you post it to the time it reaches your buyer.

Frequently asked questions on the new service

 

Eligible countries

You can use the new international tracked postage service for eBay to sell to buyers in the following countries:
 

European Union

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Republic of Ireland
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Outside the European Union*

  • Australia
  • New Zealand
  • US

*Outside of the European Union, the maximum weight is 5 kg and maximum dimensions are 40 x 40 x 40cm.

 

Restricted categories 

Any items listed in the following categories are currently not supported by the new international tracked postage service for eBay due to export limitations and restrictions identified by the service provider:

  • Antiques
  • Art
  • Coins & Paper Money excluding Publications & Supplies
  • Collectables > Knives, Swords & Blades
  • Collectables > Militaria
  • Collectables > Rocks, Fossils & Minerals
  • Collectables > Paper
  • Collectables > Tobacciana
  • Collectables > Tools, Hardware & Locks
  • Collectables > Vanity, Perfume & Shaving
  • Collectables > Vintage, Retro, Mid-Century
  • eBay Motors (Note: Vehicle Parts & Accessories are supported by the international tracked postage service for eBay.)
  • Gift cards & Coupons
  • Health & Beauty > Dietary Supplements, Nutrition
  • Health & Beauty > Fragrances
  • Health & Beauty > Nail Care & Polish
  • Health & Beauty > Over-the-Counter Medicine
  • Health & Beauty > Skin Care
  • Home & Garden > Food & Wine
  • Home & Garden > Furniture
  • Home & Garden > Yard, Garden & Outdoor Living
  • Jewellery & Watches > Fine Jewellery
  • Jewellery & Watches > Loose Diamonds & Gemstones
  • Pottery & Glass
  • Property
  • Specialty Services
  • Stamps excluding Publications & Supplies
  • Tickets
  • Travel > Vacation Packages
  • Wholesale & Bulk Lots 

Note: This list is not exhaustive. If the category you're listing in doesn't support the new international tracked postage service for eBay, you'll see an alert when you create your listing.

 

Prohibited items  

In addition to the items listed below, any item that is prohibited on eBaycannot be posted using the new international tracked postage service.

  • Obscene material
  • Child pornography
  • Hate propaganda
  • Narcotics (including controlled substances)
  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travelers checks, securities, certificates, and other negotiable items)
  • Weapons (including firearms, knives, etc.)
  • Tobacco
  • Medical materials
  • Biological specimens
  • Perishable items
  • Liquids, liquefiable substances, and powders
  • Animals
  • Human body parts
  • Plants
  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
  • Radiological devices
  • Dangerous goods
  • Alcohol, including samples
  • COD shipments
  • Furs, fur clothing, fur-trimmed clothing
  • Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
  • Live, replica, or inert munitions
  • Fine arts
  • Cosmetics (including perfume)
  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider

To learn more about restrictions on posting internationally, review our international trading policy.

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