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How Feedback works

How Feedback works

Feedback is an important part of the eBay community. Whenever you buy or sell something on eBay, we ask you to leave Feedback about the transaction to reflect your experience as a buyer or a seller. We also ask your trading partner to leave Feedback about you.

Your Feedback score

Your Feedback score is the number in brackets next to your user ID and it will appear in all of your listings.

Comments and ratings left by other members are combined to create your score. It's a percentage based on your 12-month transaction history, meaning that you'll build your reputation on eBay over a period of time.

The following ratings are used to determine your score:
  • A positive rating increases your Feedback score by 1 point. 
  • A neutral rating leaves your Feedback score the same. 
  • A negative rating decreases your Feedback score by 1 point. 

Feedback stars

Next to a Feedback score, you'll see a star. A Feedback score of at least 10 earns you a yellow star (Yellow star). The higher the Feedback score, the more positive ratings a member has received. As your Feedback score increases, your star will change colour accordingly, all the way to a silver shooting star (Silver shooting star ) for a score above 1,000,000!

Here's what the different stars mean: 
Yellow star (Yellow star) = 10 to 49 ratings
Blue star (Blue star) = 50 to 99 ratings
Turquoise star (Turquoise star) = 100 to 499 ratings
Purple star (Purple star) = 500 to 999 ratings
Red star (Red star) = 1,000 to 4,999 ratings
Green star (Green Star) = 5,000 to 9,999 ratings
Yellow shooting star (Yellow shooting star) = 10,000 to 24,999 ratings
Turquoise shooting star (Turquoise shooting star ) = 25,000 to 49,999 ratings
Purple shooting star (Purple shooting star) = 50,000 to 99,999 ratings
Red shooting star (Red shooting star) = 100,000 to 499,999 ratings
Green shooting star (Green shooting star) = 500,000 to 999,999 ratings
Silver shooting star  (Silver shooting star ) = 1,000,000 ratings or more

Your Feedback Profile

Buyers can also look at your Feedback Profile to see specific comments and ratings about your transactions. You can see a Feedback Profile by clicking the number in brackets next to a member's user ID. If you know the member's user ID, you can also locate their Feedback Profile using the Find Feedback page.

feedback

In addition to the Feedback Score, you'll see other numbers on the Feedback Profile page. Here's what they mean:

What it isWhat it means
Positive Feedback ratingsThe percentage of positive ratings left by members in the last 12 months. This is calculated by dividing the number of positive ratings by the total number of ratings (positive + negative).
Recent Feedback ratingsThe total number of positive, neutral, and negative Feedback ratings the member has received in the last 1, 6, and 12 months.
Detailed Seller ratingsDetailed seller ratings provide more details about this member's performance as a seller. Five stars is the highest rating, and one star is the lowest. These ratings do not count toward the overall Feedback score and they are anonymous. That means that sellers can't trace detailed seller ratings back to the buyer who left them. Detailed seller ratings from the same buyer are counted in the same way as Feedback. Only one every week is included in the seller's score.
Bid retractionsThe number of times the member has retracted a bid  in the last 12 months. To see the number of bid retractions, click the Feedback as a buyer tab.

Important things to know about Feedback


Only registered members can leave Feedback. Always leave Feedback after a transaction so that other members may benefit from your experience. You can’t remove Feedback comments you have left, so be sure to leave only fair and factual comments and ratings that relate to a specific transaction you had with your trading partner. A high Feedback score is usually a good sign, but do check your trading partner's Feedback Profile to read comments and look for negative remarks. You can also, in certain circumstances, request a buyer to revise their feedback. If you open an unpaid item case against a buyer, any negative or neutral Feedback left by that buyer will be removed if the buyer does not respond to the dispute before the deadline, and the unpaid item is recorded on the buyer's account. When a member is suspended, eBay will remove any neutral or negative Feedback left by that member. Buyers must wait at least 7 days before leaving a negative or neutral Feedback for a PowerSeller who has been registered on eBay for at least 12 months.


Selling multiple items to the same buyer

If you sell multiple items to the same buyer, your Feedback score will be calculated differently depending on whether the sales occurred in the same week. For Feedback purposes, we define a week as Monday to Sunday. 


If the sales occurred in different weeksEach rating can affect your Feedback score by 1 point. A positive rating raises the member's Feedback Profile by 1 point and a negative rating lowers it by one point.
If the sales occurred in the same week

We'll raise or lower your Feedback score by a total of 1 point, based on the total number of positives and negatives left by the buyer.

  • If you receive more negatives than positives from the same buyer in the same week, your Feedback score is lowered by 1 point. 
  • If you receive more positives than negatives from the same buyer in the same week, your Feedback score is raised by 1 point. 
  • If you receive the same number of negatives and positives from the same buyer in the same week, your Feedback score does not change.

Detailed seller ratings

When buyers leave Feedback, they can also rate their experience in more detail. 
These apply in four areas:
  • Item as described
  • Communication
  • Dispatch time
  • Postage and packaging charges
Detailed seller ratings are based on a scale of 1 to 5, with 5 stars being the most positive, and 1 star the least. Average ratings are calculated on a rolling 12-month basis and only appear when you receive at least 10 ratings.

You can get automatic 5-star ratings for both communication and postage and packaging when you meet certain criteria. Find out more about automatic detailed seller ratings.
 
Detailed seller ratings are anonymous, so you can’t see which buyer gave you which rating. This allows buyers to be open and honest about their buying experience, enabling you to get a complete picture of your performance. You must maintain standards by minimising the number of 1s and 2s you receive on each detailed seller rating.
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