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eBay User Agreement

eBay User Agreement

This User Agreement is effective upon acceptance for those users who accept it through registration of an eBay account, and from 15 September 2014 for all other users. The previous amendment to this User Agreement was effective for all users on 17 February 2014.

Introduction

This User Agreement, the eBay User Privacy Notice, the Mobile Device Terms and all policies posted on our sites set out the terms on which eBay offers you access to and use of our sites, services, applications and tools (collectively ‘Services’). You can find an overview of our policies here. All policies, the Mobile Device Terms and the eBay User Privacy Notice are incorporated into this User Agreement. You agree to comply with all the above when accessing or using our Services. 
  • If you reside within the European Union you are entering into a contract with eBay Europe S.à r.l., 22-24 Boulevard Royal, L-2449 Luxembourg (company number R.C.S Luxembourg B. 120781, VAT number LU 21416127, business licence number 114463)
  • If you reside within the United States you are entering into a contract with eBay, Inc, 2145 Hamilton Ave, San Jose, CA, 95125, USA
  • If you reside in India, you are entering into a contract with eBay India Private Limited, 14th Floor, North Block, R-Tech Park, Western Express Highway, Goregaon (East), Mumbai 400063, Maharashtra (India).
  • If you reside elsewhere, you are entering into a contract with eBay International AG, Helvetiastraße 15-17, 3005 Bern, Switzerland. 
 

About eBay

eBay is a marketplace that allows users to offer, sell and buy just about anything in a variety of pricing formats and locations.
 
eBay does not have possession of anything listed or sold through eBay, and is not involved in the actual transaction between buyers and sellers. The contract for the sale is directly between buyer and seller. eBay is not a traditional auctioneer.

While we may provide pricing, postage, drafting and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. eBay does not review users' listings or content.
While we may help facilitate the resolution of disputes through various programmes, eBay has no control over and does not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of users’ content, listings or feedback; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.

Under the eBay Money Back Guarantee, if we resolve a case in the buyer's favour, we may: 
  1. remove funds from the seller's PayPal account to reimburse the buyer for the cost of the item and the original postage cost in accordance with the seller's authorisation provided to us under this User Agreement; or 
  2. where there are insufficient funds in the seller's PayPal account, directly refund the buyer for the cost of the item and the original postage cost, and, in this case, the seller must reimburse us in full, and in a timely manner, for an amount equivalent to the sum we paid to the buyer.
Sellers must have a payment method on file with eBay at all times. Sellers may change this payment method by contacting eBay. Where the seller is found at fault, we will notify the seller and charge the method of payment that the seller has on file. 

Using eBay

In connection with using or accessing the Services, you will not:
  • post, list or upload content or items in inappropriate categories or areas on our sites;
  • breach or circumvent any laws, third party rights or our systems or policies;
  • sell any counterfeit items or otherwise infringe the copyright, trademark or other rights of third parties;
  • use our Services if you are not able to form legally binding contracts (for example if you are under 18), or are temporarily or indefinitely suspended from using our Services; 
  • fail to pay for items purchased by you, unless you have a valid reason as set out in an eBay policy, for example, the seller has materially changed the item's description after you bid, a clear typographical error is made, or you cannot contact the seller (see our unpaid item policy);
  • fail to deliver items sold by you, unless you have a valid reason as set out in an eBay policy, for example, unless the buyer fails to follow the posted terms, or you cannot contact the buyer;
  • manipulate the price of any item or interfere with any other user's listings;
  • post false, inaccurate, misleading, defamatory, or libellous content; 
  • take any action that may undermine the Feedback or ratings systems (please see our rules about Feedback);
  • transfer your eBay account (including Feedback) and user ID to another party without our consent;
  • distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes; 
  • distribute viruses or any other technologies that may harm eBay, or the interests or property of eBay users;
  • use any robot, spider, scraper or other automated means to access our Services for any purpose. 
  • bypass our robot exclusion headers, interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;
  • export or re-export any eBay application or tools except in compliance with the export control laws of any relevant jurisdictions and in accordance with posted rules and restrictions;
  • copy, modify, or distribute rights or content from our Services or eBay's copyrights and trademarks; 
  • copy, reproduce, reverse engineer, modify, create derivative works from, distribute, or publicly display any content (except for your information) from our Services without the prior express written permission of eBay and the appropriate third party, as applicable; 
  • commercialise any eBay application or any information or software associated with such application; 
  • harvest or otherwise collect information about users, such as email addresses, without their consent or
  • circumvent any technical measures we use to provide the Services
If you are registering with eBay as a business entity, you represent that you have the authority to legally bind that entity. If you are trading as a business on eBay, you must comply with all applicable laws relating to online trading for the site you are selling on (please see Listings, Items and the Law for more information on the legal requirements for selling in the UK).

You agree that we will commence supplying our services to you as soon as you accept this User Agreement. You can cancel this User Agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We have recoup the cost of any services provided up to the point of cancellation.

We may cancel unconfirmed accounts or accounts that have been inactive for a long time or to modify or discontinue eBay Services. 

Abusing eBay

Without limiting other remedies, we may limit, suspend, or terminate our Services and user accounts, restrict or prohibit access to, and your activities on, our Services, cancel bids and remove listings, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
  • we think that you are creating problems or possible legal liabilities;
  • we think that such restrictions will improve the security of the eBay community or reduce our or another eBay user's exposure to financial liabilities;
  • we think that you are infringing the rights of third parties;
  • we think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies or abuse our employees or users;
  • despite our reasonable endeavours, we are unable to verify or authenticate any information you provide to us; or 
  • you fail to make full payment of any fees due for our Services by your payment due date.
When a buyer or seller issue arises we may consider the user’s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement, and to do the right thing for both buyers and sellers.

Fees

The fees we charge for using our Services are listed on our Seller fees page. We may change our fees, or introduce new fees from time to time by posting the changes on the eBay site or via the Messages section of My eBay 30 days in advance. You may close your account without penalty within 30 days of such notice being given.

You are required to have a payment method on file when selling on eBay. If your payment method fails or your account is overdue, we may collect fees owed by charging other payment methods on file, retaining collection agencies or legal counsel, and for accounts over 180 days overdue, deducting the amount owed from your PayPal account balance. 

Listing Conditions

When listing an item, you agree to comply with the rules for listing and selling practices policy and that:
  • you are responsible for the accuracy, content and legality of the item listed and agree to list in accordance with the prohibited and restricted Items policy.
  • your listing may not be immediately searchable by keyword or category for up to 24 hours. eBay does not guarantee exact listing durations.
  • content that violates any of eBay's policies may be deleted at eBay's discretion.
  • Where your listing appears in search and browse results may be based on certain factors such as listing format, title, bidding activity, end time, keywords, price and postage cost, Feedback, and detailed seller ratings. Learn more about finding an item you listed for sale.
  • eBay's duplicate listing policy may also affect whether your listing appears in search results.
  • Some optional upgrade features will only be visible on certain eBay Services.

Purchase Conditions

When buying an item, you agree to comply with the rules for buyers and that:
  • you are responsible for reading the full item listing before making a bid or commitment to buy. 
  • you enter into a legally binding contract to purchase an item when you commit to buy an item, or if you have the winning bid (or your bid is otherwise accepted). 
  • for motor vehicles listed in the Classified Ad format and real estate (property), a bid or offer is not binding, but expresses a buyer's serious interest in the item.
  • if you purchase an item on an eBay site other than eBay.co.uk, you are subject to the User Agreement of that other eBay site solely with respect to that particular purchase. 

International buying, selling and translation

Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase and postage of items.

Your items may be listed on one or more of eBay's international sites in addition to ebay.co.uk. You may stop your listings from appearing on international sites by excluding international postage locations from your listings. By selecting international postage you authorise eBay, in its discretion, to display your listings on eBay sites other than the original listing but acknowledge that your listings may not appear on some or all of these sites. When you sell your items internationally, you agree to be subject to that other site’s policies, and you will be required to accept eBay's International Selling Agreement.

If you are a seller, you authorise us to use automated tools to translate your eBay content, in whole or in part, into local languages where such translation solutions are available. If you are a buyer, you may have access to tool(s) which will enable you to translate content at your request. The accuracy or availability of any translation is not guaranteed and you should check your translated listing for accuracy. 

Content

When providing us with content, you grant us a non-exclusive, worldwide, perpetual (or for the duration of any copyright or other rights in such content), irrevocable, royalty-free, sublicensable (through multiple tiers) right to use the content and authorise us to exercise any and all copyright, trademark, publicity, database or other rights you have in or to the content in any media known now or in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights in the content and promise not to assert such rights against us, our sublicensees or assignees. We may offer catalogues of stock images, descriptions and product specifications, which are provided by third-parties (including eBay users). You may use catalogue content solely in connection with your eBay listings during the time your listings are on eBay's sites.

While we try to offer reliable data, we cannot promise that the catalogues will always be accurate and up-to-date, and you agree that you will not hold our catalogue providers or us responsible for inaccuracies in their catalogues. If you choose to include catalogue content in your listings, you continue to be responsible for ensuring that your listings are accurate, do not include misleading information and fully comply with this User Agreement and all eBay policies. The catalogue may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary or identification markings included within the catalogues or create any derivative works bases on catalogue content (other than by including them in your listings).

Restricting Funds

To protect against the risk of liability, eBay has at times requested, and may continue to request, that PayPal restrict access to funds in a seller's PayPal account based on certain factors, including, but not limited to, selling history, seller performance, riskiness of the listing category, or the filing of a case. This may result in PayPal determining to restrict funds in your PayPal account in order to manage PayPal's risk exposure pursuant to PayPal policies.

Additional Terms


Returns

eBay offers a managed returns process to simplify returns for buyers and sellers.

With the eBay managed returns process, a seller accepting returns can manage and track the return through an automated process on the site. If the buyer returns an item because it does not match the listing description, sellers will generally be responsible for return postage costs.

eBay may automatically apply the eBay managed returns process to certain categories of sellers and require those sellers to use the process to manage their returns. If the eBay managed returns process is automatically applied to your listings, you:
  • agree to the eBay managed returns process terms and conditions; 
  • authorise eBay to include return postage charges and auto-refunds on your seller invoice as a fee, which may be charged to your automatic payment method on file, if any; and
  • acknowledge that the eBay Money Back Guarantee has special provisions to accommodate a case if an item is successfully returned through eBay’s managed return process and a timely refund isn’t issued.
See Using the managed returns process for more details.

eBay Money Back Guarantee
Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee helps buyers and sellers communicate and resolve issues. The eBay Money Back Guarantee policy is part of this User Agreement and incorporated by reference. Buyers and sellers agree to comply with the policy and permit us to make a final decision on any case.

 
Sellers must have a payment method on file with eBay. Sellers may change this payment method by contacting eBay. If we resolve a case in the buyer's favour, eBay may notify PayPal of the relevant case and remove funds from the seller's PayPal account to reimburse the buyer for the full cost of the item, and postage. Where there are insufficient funds in the seller's PayPal account, we will directly refund the buyer and charge the seller's designated payment method or put the amount on the seller’s invoice.

For this purpose, you, in the capacity of a seller:
  • authorise and instruct us and PayPal to collect or reverse variable amounts (representing payments related to covered claims) from your PayPal account to carry out a buyer reimbursement;
  • authorise and instruct us to request PayPal to collect or reverse variable amounts in other currency holdings (representing payments related to eligible claims) from your PayPal account to carry out a buyer reimbursement where you do not have sufficient funds available in the transaction currency;
  • authorise and instruct us to request PayPal to restrict your access to funds (the restriction will apply up to a sum equivalent to the cost of the item and original postage costs paid by the buyer) in your PayPal account at any point during the resolution process. (This may result in PayPal determining to restrict funds in your PayPal account in order to manage PayPal's risk exposure pursuant to PayPal policies. See Restricting funds.)
  • authorise and instruct us to charge the payment method you select to recover the amount we pay to the buyer (in cases where we refund the buyer directly); and 
  • authorise and instruct us to place the reimbursement amount on the seller invoice, including but not limited to the cost of return postage labels.
You acknowledge and agree that your authorisations above will be made on a recurring basis and on various dates as required by us to implement the terms of the eBay Money Back Guarantee policy. For future claims, where we resolve a dispute in the buyer's favour, we will notify the seller and continue to charge the seller's preferred method of payment. If sellers do not provide eBay with a valid reimbursement method, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies. We may suspend the eBay Money Back Guarantee policy without notice if we suspect abuse or interference with the proper working of the policy.

Global Shipping Programme

One of the ways that we may make your eBay.co.uk listings available to international buyers on eBay.co.uk and on our international sites is through the Global Shipping Programme.

For items that are located in the UK and that are purchased from you by an international buyer in a country eligible for the Global Shipping Programme, you will post the item to a shipping centre located in the UK. A third party global technology and shipping provider will oversee the processing, customs clearance, and international postage of the item to your buyer. For items that are purchased by international buyers through the Global Shipping Programme, buyers will pre-pay all applicable postage and import charges during checkout and will benefit from international tracking of the item from the shipping centre to delivery.

We may choose to make your listings available to international buyers through the Global Shipping Programme unless you opt out of the programme at either an account, country or listing level.

By not opting out of the programme, you will also be acknowledging that you have read and agreed to the Global Shipping Programme Seller Terms and Conditions and that they will apply to you as a seller and to all of your eligible new and existing listings. These terms include, among other important provisions:

  • a third party agreement for the parcel processing, customs clearance (for non-EU shipments), and international shipping and tracking services, including your consent to the disclosure of certain personal information to third parties in connection with those services;
  • an authorisation for third parties to act in your place to facilitate the export clearance of items that you sell through the Global Shipping Programme outside the EU;
  • an acknowledgment that you agree and are responsible for ensuring that your listings and items are compliant with applicable overseas laws and regulations;
  • a description of the items that are ineligible for the programme and restrictions on the value, weights, and dimensions of items that may be sold through the programme;
  • a  list of countries that are eligible for the programme; and
  • policies governing the handling of lost, damaged, and undeliverable items (including their possible disposal), returns, and the resolution of eBay Money Back Guarantee claims for items that you sell through the programme.

Delivery options

We may add certain delivery options to your listings, in order to help improve buyer experience. For items that are eligible, we may choose to make eBay Click & Collect at Argos available as a delivery option on your listings on ebay.co.uk unless you opt out at either an account or listing level.

By not opting out, you acknowledge that you have read and agree to the Seller Terms for Click & Collect at Argos and that these terms will apply to the relevant listings. Those terms include, among other important provisions:

  • a description of the items that are ineligible and restrictions on the value, weights and dimensions of items that may qualify for eBay Click & Collect at Argos as a delivery option; and
  • consequences of an item being undeliverable or unidentifiable, including an authorisation from you to dispose of, sell or donate the item to charity.

Correcting mistakes in payments to buyers and sellers

We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for the eBay Money Back Guarantee refund or reimbursement.

Liability

We try to keep eBay and its Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Bid update and other notification functionality in eBay's Services may not occur in real time. Such functionality is subject to delays beyond eBay's control.

We (including our parent, subsidiaries, affiliates, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:
  • your use of or your inability to use our Services;
  • pricing, postage or other guidance provided by eBay;
  • delays or disruptions in our Services;
  • viruses or other malicious software obtained by accessing, or linking to, our Services;
  • glitches, bugs, errors, or inaccuracies of any kind in our Services; 
  • damage to your hardware device from the use of any eBay Service;
  • the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
  • a suspension or other action taken with respect to your account or breach of the Abusing eBay section;
  • the duration or manner in which your listings appear in search results as set out in the Listing conditions section; or 
  • your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you. This is especially so if you are a consumer.

You accept sole responsibility for the legality of your actions under laws applying to you and the legality of any items you list on any of our sites.

Although we use techniques that aim to verify the accuracy and truth of the information provided by our users, user verification on the internet is difficult. eBay cannot and does not confirm, and is not responsible for ensuring, the accuracy or truthfulness of users' purported identities or the validity of the information which they provide to us or post on our sites.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) any amounts due under eBay Money Back Guarantee up to the price the item sold for on eBay and its original postage costs, (b) the amount of fees in dispute not to exceed the total fees which you paid to us in the 12 months prior to the action giving rise to the liability, or (c) £100.

Nothing in this User Agreement shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.

Compensation

You will compensate us in full (and our officers, directors, agents, subsidiaries, joint ventures and employees) for any losses or costs, including reasonable legal fees, we incur arising out of any breach by you of this User Agreement, your improper use of eBay's Services or your breach of any law or the rights of a third party.

Legal Disputes

If a dispute arises between you and eBay, we strongly encourage you to first contact us directly to seek a resolution by contacting Customer Support. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. Any claim, dispute or matter arising under or in connection with this User Agreement shall be governed and construed in all respects by the laws of England and Wales. You and eBay both agree to submit to the non-exclusive jurisdiction of the English Courts.

In simple terms, "non-exclusive jurisdiction of the English courts" means that if you were able to bring a claim arising from or in connection with this User Agreement against us in Court, an acceptable court would be a court located in England, but you may also elect to bring a claim in the court of another country instead. English law will apply in all cases.

General

If any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.

We may assign our rights and obligations under this User Agreement in accordance with the below (but without your prior express consent), provided that we assign the User Agreement on the same terms or terms that are no less advantageous to you.

Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.

If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

We may amend this User Agreement at any time by email, or via the Messages section of My eBay or by posting the amended terms on www.ebay.co.uk. All amended terms shall automatically be effective 30 days after they are initially posted. Your continued use of our Services after the effective date of these amended terms constitutes your acceptance of them.

This User Agreement may not be otherwise amended except through mutual agreement by you and an eBay representative authorised to do so.

The policies posted on our sites may be changed from time to time. Changes take effect when we post them on the eBay site.

No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement. A person who is not a party to this User Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this User Agreement but this does not affect any right or remedy of a third party specified in this User Agreement or which exists or is available apart from that Act.

eBay's Verified Rights Owner (VeRO) programme works to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify our VeRO team through our Verified Rights Owner (VeRO) Programme and we will investigate.

The User Agreement, the eBay User Privacy Notice and all polices posted on our site are the entire agreement between you and eBay and supersede all prior understandings and agreements of the parties.

The following Sections survive any termination of this User Agreement: Fees (with respect to fees owed for our services), Content, Liability, Compensation, Legal disputes and the release contained in this General section.

Legal notices shall be served by registered mail to eBay Europe S.à r.l. (ref: eBay.co.uk), 22-24 Boulevard Royal, L-2449 Luxembourg. We shall send notices to you by email to the email address you provide to eBay during the registration process. Notice to you shall be deemed given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by registered mail to the address provided during the registration process. Notices sent to either party by registered mail shall be deemed to have been received by that party three days after the date of mailing.

Important: The previous amendment to this User Agreement was effective from 17 February 2014. 
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