Seller protection

Seller protection
Seller protection

Seller protection

The Seller Protection Team works behind the scenes to make eBay a fair and safe marketplace.
The Seller Protection Team works behind the scenes to make eBay a fair and safe marketplace.

We're here for you

We're here for you

Most sales on eBay happen without a hitch. For the times when something does go wrong, we’re here to help protect you.

Watch the video to see how we use automatic detection tools and input from our sellers to help keep you safe.

How we protect you

Seller protection
Seller protection

How we protect you

We automatically remove any negative or neutral Feedback when we identify high-risk buyers or an item isn’t paid for.

Other safeguards include:

  • New protection if a buyer doesn’t pay.
  • Automatic protection when an eBay Money Back Guarantee case is found in your favour.
  • New ways to identify high-risk buyers.

How you can protect yourself

Seller protection
Seller protection

How you can protect yourself

eBay has the people, policies and technology to help you sell with confidence.

Learn how to:

Frequently asked questions

Seller protection
Seller protection

Frequently asked questions

Get answers to the burning questions that we often hear from sellers, including:

  • Why are sellers allowed to leave only positive Feedback for buyers?
  • Does eBay mainly side with the buyer in case resolution?
  • I reported a buyer. Can you tell me the results of my report?
  • I sold an item but the buyer hasn’t paid.

Rules & policies

Rules & policies

Our rules and policies are in place to make sure our marketplace remains a trusted place to buy and sell.