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Become an eBay Top-rated Seller

Become an eBay Top-rated Seller

eBay Top-rated Sellers are the gold standard of consistent, great customer service in our marketplace. In return, they get access to exclusive benefits, such as higher ranking in search results and eligibility for discounts on final value fees.

The benefits

As an eBay Top-rated Seller your listings get better placement in search results. You also get the option to add the eBay Premium Service badge to your listing for additional benefits:
  • Maximum visibility in search results.
  • The eBay Premium Service badge on the listing and in search results.
  • 10% discount on final value fees on eBay.co.uk or eBay.ie.

How to become an eBay Top-rated Seller

You don’t need to register for anything and there’s nothing extra to pay - all you need to do is provide an excellent customer experience over a period of time. Here’s how we break that down:

RequirementMinimum standard for all sellerseBay Top-rated Sellers
Defect rate
Maximum percentage of transactions with defects2.00%0.50%
Maximum number of unique buyers affected before seller status is impacted43
Late delivery rate
Maximum percentage of transactions dispatched late9.00%4.00%
Maximum number of transactions dispatched late75
Closed cases without seller resolution
Maximum percentage of eBay Money Back Guarantee or PayPal Buyer Protection cases closed by eBay without seller resolution0.3% or no more than 20.3% or no more than 2
Transactions and sales
Minimum number of sales transactionsN/A100
Minimum amount of total salesN/A£1,000
Other criteria
Account registered as a business seller-Yes
Active eBay member for a minimum of 90 days-Yes
If you’d like to add the eBay Premium Service badge to a listing, that listing needs to meet some additional requirements:
  • A 30-day returns option or better.
  • 1-day or same-day dispatch.
  • An express delivery option – offering delivery within 1 day.
  • A free domestic delivery option.

Note that there are some exceptions to these requirements. 

Take a look at your seller standards dashboard to see your current seller level and what you can improve on to become an eBay Top-rated Seller. All of these metrics are calculated over the past 12 calendar months, unless you’ve sold more than 400 items in the past 3 months, in which case the metrics will be calculated for that 3-month period.

Become an eBay Top-rated Seller in other countries

If you sell on other countries’ eBay sites, you can become an eBay Top-rated Seller based on your transactions with buyers in those countries. If you qualify for the US, German, or global programme(s), you'll receive promotion in search and the eBay Top-rated Seller badge on those sites.

Follow these links for eBay Top-rated Seller requirements in:

The US | Australia | Germany and Austria

For all other countries, you’ll need to meet the global seller performance standards. To how you’re doing doing on these metrics, select Global as your region on the seller standards dashboard.

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